dishonesty

Do you find this as funny as I do?

January 12, 2010

On an all-too-frequent basis, I get emails like this: Do you wish you could increase your online leads? Getting a GUARANTEED 1ST PAGE GOOGLE RANKING is easier and more cost-effective than you might think. We have helped a lot of businesses thrive in this market and we can help you! Simply hit reply and I’ll share [...]

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Use honest language

November 17, 2009

Here is your Daily Dose of Amazing Service: Use honest language. And here are some additional thoughts on this topic… I keep seeing companies use language I find offensive. It’s not vulgar or even indecent. But it’s inappropriate in how it’s used. It’s manipulative. It’s intended to produce a certain emotional responses based on a [...]

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J. C. Penney uses questionable tactics to ‘reward’ loyal customers

September 11, 2009

I love it when a person honestly recognizes that I’m a loyal customer. And I look for nothing more than a thanks. Because loyalty is not about money. It’s about being in a relationship that works for both people, whether it’s business or personal. But I hate it when a company clubs me over the [...]

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