details

Details keep your customers coming back

April 29, 2010

One of the best ways to keep your customers coming back is by offering them details. The more specific you can be, the more most people will appreciate your efforts. When you offer customers details, you’re telling them you are willing to be thorough and complete as you help them. And you’re telling them you [...]

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Don’t assume anything

November 13, 2009

Here is your Daily Dose of Amazing Service: Don’t assume anything And here are some additional thoughts on this topic… As we help our customers it’s easy to fall into the trap of assuming we know what they want. It’s even easier, if we have a good relationship with them. But when we assume, we’re [...]

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Give Them Details

June 3, 2008

Kevin’s Amazing Customer Service rule# 29: Give them details. A sure-fire way to thrill your customers is to make sure you give them all the details they want. When you do this you’re helping your customers in several ways. First, you’re letting them know you listened, understood and got everything correct.This simple feedback tells your [...]

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