“Good morning!  Welcome to our USA Today route.  Now, if I should go completely brain dead and miss you, please don’t hesitate to call me at the number below.  I will personally re-deliver your paper as soon as possible.  If you have a complaint that you and I can’t solve, you may call my district manager directly.  His name and number are also below.  Thanks a lot.  We really appreciate your business.”

I recently received duplicate copies of an e- newsletter. The arrived within  minutes of each other and it was obvious they were the identical. It was a computer glitch with the email server that distributed the email that was out of the distributors control. I am sure we have all experienced a similar situation where the tech gremlins seemed to operate with a mind of their own. I simply deleted 1 and continued on with my day.

One of the best ways to keep your customers coming back is by offering them details. The more specific you can be, the more most people will appreciate your efforts. When you offer customers details, you’re telling them you are willing to be thorough and complete as you help them. And you’re telling them you know what you’re doing. Details give you credibility.

My wife and I had dinner a couple of nights ago at a local Uno Chicago Grill. I hadn’t been in an Uno’s for a while and was very impressed with the look of the facility. Lots of energy, but not loud (I don’t like loud restaurants – it makes conversation too hard). They had it just right.

I’ve seen this crappy little sign a few times at a very small restaurant I go to occasionally. Every time I see it, I think the same thing: please don’t make me do your job for you. Peek your head in here once in awhile. It also makes me wonder if their employees ever go to the bathroom. If they did, surely they’d know if the bathroom needed attention. Or maybe they’re reading the other sign that says, “Employees must wash hands before returning to work.”

Here is your Daily Dose of Amazing Service:

Don’t assume anything

And here are some additional thoughts on this topic…

As we help our customers it’s easy to fall into the trap of assuming we know what they want. It’s even easier, if we have a good relationship with them. But when we assume, we’re not always right. And this can inconvenience our customers more than it helps them.

Recently I had my car in to the dealer for some routine maintenance. The people there are very helpful. And they’re serious about cars (which I like). While they serviced my car, they

Kevin’s Amazing Customer Service rule# 29:

Give them details.

A sure-fire way to thrill your customers is to make sure you give them all the details they want. When you do this you’re helping your customers in several ways.

First, you’re letting them know you listened, understood and got everything correct.This simple feedback tells your customer you’re a professional who cares enough to get things right.