dead ends

For best customer service, always give them something

August 28, 2009

Here is your Daily Dose of Amazing Service… Always give your customers something And here are some additional thoughts on this topic… One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them [...]

Read the full article →

Focus on Solutions for Your Customer, Not Dead Ends

July 8, 2009

Here is your Daily Dose of Amazing Service: Focus on solutions for your customer, not dead ends And here are some additional thoughts on this topic… When you fail to help a customer, you’re giving them a dead end. When all you do is quote policy or simply tell them “we’re all out” of whatever [...]

Read the full article →