customer support

Customer Service Example: Meet your customers where they are

October 1, 2009

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player in this business.  Still I did not expect a fast response. I guess I never do (unless the company I’m emailing is called Zappos). I was surprised to get a reply email from the company [...]

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Twitter Beats Customer Support at Comcast

January 2, 2009

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the problem was with my service provider, Comcast. So, the first thing I did was try to let Comcast know using their online services. I hate making phone calls to customer service of big companies because [...]

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