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		<pubDate>Sat, 26 Nov 2011 20:55:42 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
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		<description><![CDATA[This complete customer service raining guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service training manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer [...]]]></description>
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