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	<title>AmazingServiceGuy.com &#187; customer service standards</title>
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		<title>Tata Indicom rolls out customer service standards</title>
		<link>http://amazingserviceguy.com/2825/tata-indicom-customer-service-standards/</link>
		<comments>http://amazingserviceguy.com/2825/tata-indicom-customer-service-standards/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 17:22:27 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[brand promise]]></category>
		<category><![CDATA[customer service standards]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2825</guid>
		<description><![CDATA[Recently we reported on the president of Brazil&#8217;s decree that companies operating in his country will meet certain standards in how they deal with customers. While I&#8217;m not a fan of increasing government regulation I like the idea of making customer service standards a big deal. That&#8217;s what Tata Indicom has done. Even better, they&#8217;re [...]]]></description>
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		<title>Use customer service standards to engage customers and employees</title>
		<link>http://amazingserviceguy.com/2766/use-customer-service-standards-to-engage-customers-and-employees/</link>
		<comments>http://amazingserviceguy.com/2766/use-customer-service-standards-to-engage-customers-and-employees/#comments</comments>
		<pubDate>Wed, 24 Feb 2010 11:54:30 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2766</guid>
		<description><![CDATA[A while ago I was engaged to do a customer service seminar for a city. One of the things they wanted to talk about was establishing customer service standards. So I began a search for other cities that had already established customer service standards to see what their experience had been. My first search in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What promise do you make to your customers?</title>
		<link>http://amazingserviceguy.com/2585/what-promise-do-you-make/</link>
		<comments>http://amazingserviceguy.com/2585/what-promise-do-you-make/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 18:46:36 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer experience promise]]></category>
		<category><![CDATA[customer service standards]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2585</guid>
		<description><![CDATA[One of the foundations of Amazing Service is to create and publish customer service standards (or promises). When you do this we call it your Customer Experience Promise. It tells people what to expect when they do business with you. It tells them how you&#8217;ll be treated, among other things. This list of promises should [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Do what your marketing says you will</title>
		<link>http://amazingserviceguy.com/2345/follow-through/</link>
		<comments>http://amazingserviceguy.com/2345/follow-through/#comments</comments>
		<pubDate>Tue, 08 Dec 2009 21:56:08 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[integrity]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2345</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Do what your marketing says you will And here are some additional thoughts on this topic… A few weeks ago I traded in my old iPod for the new Touch 3G.  To keep it clean and like new, I bought a case for it from a company [...]]]></description>
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		<title>Plant your flag</title>
		<link>http://amazingserviceguy.com/2338/plant-your-flag/</link>
		<comments>http://amazingserviceguy.com/2338/plant-your-flag/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 08:40:33 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service promise]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2338</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Plant your flag And here are some additional thoughts on this topic… Planting your flag means to take a position and defend it. In the world of Amazing Customer Service it means you create your vision of customer service and make it happen. Do this by making [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>100 things restaurant staffers should never do (plus 1 more)</title>
		<link>http://amazingserviceguy.com/2206/100-things/</link>
		<comments>http://amazingserviceguy.com/2206/100-things/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 08:55:06 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[responsibility]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2206</guid>
		<description><![CDATA[Last week Bruce Buschel wrote an amusingly useful piece in the New York Times on what restaurant employees should and should not do. It has been popular. A search on Google now shows 124,000 links for the title of this article. This thrills me because the Buschel made some fine points. He offers excellent advice [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 ways to improve your online customer feedback</title>
		<link>http://amazingserviceguy.com/2087/3-ways-to-improve-your-online-customer-feedback/</link>
		<comments>http://amazingserviceguy.com/2087/3-ways-to-improve-your-online-customer-feedback/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 14:55:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[customer-experience]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[online customer reviews]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2087</guid>
		<description><![CDATA["If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."

-Jeff Bezos, Founder of Amazon.com

The days of ducking down and hoping nobody will notice when things go awry are over. These days, if customers get a bad]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Retention Tip: Tell your customers what to expect</title>
		<link>http://amazingserviceguy.com/1937/customer-retention-tip-tell-your-customers-what-to-expect/</link>
		<comments>http://amazingserviceguy.com/1937/customer-retention-tip-tell-your-customers-what-to-expect/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 20:46:59 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[retention]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1937</guid>
		<description><![CDATA[You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a brand message or promise. I call it your Customer Experience Promise. What you call it is not as important as what you do with it. Use it to tell your story. It tells people why [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to make the most of Customer Service Week 2009</title>
		<link>http://amazingserviceguy.com/1921/how-to-make-the-most-of-customer-service-week/</link>
		<comments>http://amazingserviceguy.com/1921/how-to-make-the-most-of-customer-service-week/#comments</comments>
		<pubDate>Wed, 19 Aug 2009 15:38:27 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[customer service week]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[retention]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1921</guid>
		<description><![CDATA[Very soon (46  days to be exact) we will begin Customer Service Week. This is an opportune time for you to show your customers and employees how important customer service is to you and your organization. And to make the most of it, you should get started now. My first suggestion is to go to [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What are you really doing for your customers?</title>
		<link>http://amazingserviceguy.com/1854/what-are-you-really-doing-for-your-customers/</link>
		<comments>http://amazingserviceguy.com/1854/what-are-you-really-doing-for-your-customers/#comments</comments>
		<pubDate>Tue, 04 Aug 2009 13:51:42 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Video]]></category>
		<category><![CDATA[brand]]></category>
		<category><![CDATA[customer service standards]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1854</guid>
		<description><![CDATA[We hear a lot about customer experience and going the extra mile for our customers. And these are good things. Every employee in every business should pay attention to these. But it&#8217;s not just the employees who are responsible for this. Management has to lead the charge. If you want more loyal customers, the kind [...]]]></description>
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		<slash:comments>2</slash:comments>
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