customer service resource

Customer Loyalty Book Gets Reviewed on AllBusiness.com

July 22, 2008

Yesterday my latest book was reviewed by Glenn Ross, a writer for the AllBusiness.com website. AllBusiness.com is a busienss information website with several million readers every month. Glenn writes about customer service and customer experience so he felt my book was a natural for him to review. Here are some of his comments: The book [...]

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Don’t Let a Bad Day Turn Into Bad Customer Service

July 19, 2008

We all have bad days. You know them. The days we’d rather just stay home. Or be anywhere but at work. It’s normal for us to be off once in awhile. Even professional athletes have slumps. So don’t deny this. Just accept that it’s going to happen. But that doesn’t mean you have to let [...]

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