customer service example

Make the entire experience amazing

October 19, 2009

Here is your Daily Dose of Amazing Service: Make the entire experience amazing And here are some additional thoughts on this topic… We were dining with friends recently at a well-known BBQ chain. After we were seated we waited an uncommonly long time before a server appeared at our table.  The whole time we were [...]

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Do the right thing right away

October 12, 2009

Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts on this topic… Recently I read an article about a traveler who had  a bad customer experience at the hands of Alamo Car Rental.  The customer was significantly overcharged and the company refused to fix [...]

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See things from your customer’s perspective

October 7, 2009

I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational) customer service stories. Recently they posted this:

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Customer Service Example: Meet your customers where they are

October 1, 2009

Yesterday I emailed the company that makes the thermostat used in our house. It’ s big company, a major player in this business.  Still I did not expect a fast response. I guess I never do (unless the company I’m emailing is called Zappos). I was surprised to get a reply email from the company [...]

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United Airlines provides today’s (unfortunate) customer service example

September 29, 2009

Here’s why so many companies have a customer retention problem. Ironically, this customer service example is from a Los Angeles Times article about how airline customer service has improved during the recession. United Airlines lost a customer’s bag that had medication in it. So the customer had to replace the medication for the duration of [...]

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