events

In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as customer retention. From the conference organizers: “The virtual conference allows contact center teams to participate in expert-led, live workshops without incurring travel costs or time out of the office. And, if the times and dates are not convenient for all those who wish to attend, [...]