customer satisfaction

Customer Service Quote for September 17, 2009

September 17, 2009

If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is. -Michael Ramundo

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Here’s why Google dominates in customer service rankings

August 19, 2009

When we think of good or bad customer service we don’t always consider search engines. Maybe that’s because they are free services.  And we rarely have direct contact with an employee as we use a search engine. So we see them in a different context than, say, a coffee shop or an auto dealer. But [...]

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Is there such a thing as too much customer service?

August 17, 2009

In my world customer service is a high priority. It’s easy to argue that it’s never been more important. Especially in this difficult economy, more and more businesses are finding if they improve customer service they can increase customer retention. But it’s possible to go too far. A recent article at ManagementToday.com points to a [...]

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Customer Service Quote for May 15, 2009

May 15, 2009

“Customer satisfaction is worthless. Customer loyalty is priceless.” -Jeffrey Gitomer Author of: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

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