Customer Referrals

Seven steps to more customer referrals

September 22, 2009

One of the best ways to increase revenue and profits in a tough economy is to get more new customers who are already sold on your product, service or brand. These customers can be hugely profitable because they require very little marketing or sales costs. By the time they reach your door they have already [...]

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Customer Service Quote for September 10, 2009

September 10, 2009

If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. -Jeff Bezos Jeff Bezos: The Founder of Amazon.com

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