Customer Perspective

See things from your customer’s view

November 18, 2009

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, [...]

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Match your actions and attitude for better customer service

September 17, 2009

Here is your Daily Dose of Amazing Service: Match your actions and attitude And here are some additional thoughts on this topic… This can be difficult to correct because people who do it rarely realize it without frequent and direct feedback. It happens when an employee does almost everything right. They are friendly, polite and [...]

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Improve customer service by putting yourself in your customer’s shoes

September 14, 2009

Here is your Daily Dose of Amazing Service: Put yourself in their shoes And here are some additional thoughts on this topic… Think about when you’re the customer. How do you feel and what do you want from people you buy from? What are the top three things you want from them? Most people want [...]

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Two Simple Rules for More Loyal Customers

July 2, 2009

I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want they’ll leave us. That’s what customer loyalty is all about. But as we do this, we should keep in mind some guidelines. The following video helps us see (in a funny way) [...]

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Customer Service Quote for June 17, 2009

June 17, 2009

“As far as customers are concerned, you are the company.” -Ron Zemke Author of Managing Knock Your Socks Off Service

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