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	<title>AmazingServiceGuy.com &#187; Customer Perspective</title>
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		<title>Enough about me, let&#8217;s talk about me.</title>
		<link>http://amazingserviceguy.com/3074/lets-talk-about-me/</link>
		<comments>http://amazingserviceguy.com/3074/lets-talk-about-me/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 19:11:20 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>

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		<description><![CDATA[Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter of her business. She has done a good job making herself well-known in her niche. But, when I listen to her CD I often resist her message. Not because of its quality. She has [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>How do your customers see your business?</title>
		<link>http://amazingserviceguy.com/3005/how-do-your-customers-see-your-business/</link>
		<comments>http://amazingserviceguy.com/3005/how-do-your-customers-see-your-business/#comments</comments>
		<pubDate>Tue, 06 Apr 2010 21:41:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Byerly's]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[Minnesota]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3005</guid>
		<description><![CDATA[I have to admit, I don&#8217;t read a lot of blogs. There are less than 20 I read on a regular basis. But one blog I watch regularly is written by Guy Kawasaki. I like Guy&#8217;s blog partly because you never know what he&#8217;s going to write about. For example, earlier this year, Guy wrote [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Forget revenue. Focus on serving your customers well.</title>
		<link>http://amazingserviceguy.com/3002/focus-on-serving-your-customers-well/</link>
		<comments>http://amazingserviceguy.com/3002/focus-on-serving-your-customers-well/#comments</comments>
		<pubDate>Mon, 05 Apr 2010 19:06:10 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[focus]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3002</guid>
		<description><![CDATA[Earlier this year I was talking with a business owner about his company&#8217;s business planning. He had spent a fair amount of time looking ahead and thinking about the revenue he wanted his company to produce this year. Planning like this is good when it helps us focus on the things that make our business [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Customer service tip: Don&#8217;t insult your customers</title>
		<link>http://amazingserviceguy.com/2886/customer-service-tip-dont-insult-your-customers/</link>
		<comments>http://amazingserviceguy.com/2886/customer-service-tip-dont-insult-your-customers/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 18:55:39 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[restaurant]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2886</guid>
		<description><![CDATA[Don&#8217;t insult your customers. I know this sounds pretty obvious. Why would any of us insult our customers on purpose? But it happens more than we realize. Here&#8217;s a recent example. I&#8217;m ordering a sandwich at my favorite sub shop. As I&#8217;m chatting with the sub-maker, the co-owner walks over. She notices that I&#8217;ve had [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Connect with your customers on their terms</title>
		<link>http://amazingserviceguy.com/2755/connect-with-your-customers-on-their-terms/</link>
		<comments>http://amazingserviceguy.com/2755/connect-with-your-customers-on-their-terms/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 18:03:57 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2755</guid>
		<description><![CDATA[Last night I had a fun (and lengthy) text conversation with one of my nieces. She&#8217;s in college and 5 hours away so we don&#8217;t see her as much as we&#8217;d like. And being a busy college kid, phone conversations with her are not very common. In fact, our &#8220;kids&#8221; (12 nieces and nephews) are [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>In Customer Service the Little Things are Big</title>
		<link>http://amazingserviceguy.com/2724/in-customer-service-the-little-things-are-big/</link>
		<comments>http://amazingserviceguy.com/2724/in-customer-service-the-little-things-are-big/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 13:28:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[extra mile]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2724</guid>
		<description><![CDATA[Little things make all the difference in customer service. They can contribute to a positive and memorable experience. They can ruin an otherwise decent situation. An otherwise completely average encounter can turn into a source of endless referrals by adding a little thing or two. I&#8217;ve had a few recent examples: At my favorite sandwich [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How to guarantee your customers come back</title>
		<link>http://amazingserviceguy.com/2692/guarantee-your-customers-come-back/</link>
		<comments>http://amazingserviceguy.com/2692/guarantee-your-customers-come-back/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 16:59:40 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[honesty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2692</guid>
		<description><![CDATA[Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent me a customer service story that explains why he will continue to be a loyal Best Buy customer. He and his wife were buying a product that needed an accessory to make it work. So they [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Never to part (with your customers)</title>
		<link>http://amazingserviceguy.com/2687/never-part-with-your-customers/</link>
		<comments>http://amazingserviceguy.com/2687/never-part-with-your-customers/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 13:08:39 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Video]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2687</guid>
		<description><![CDATA[In the movie, License to Wed, there&#8217;s a funny scene that offers a useful customer service lesson.  A reluctant groom stops in a jewelry store to pickup the rings for his wedding. As he looks at his ring he notices something wrong with the inscription. It was supposed to say: &#8220;Never to Part&#8221; Instead it [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Is your luggage getting treated better by airlines?</title>
		<link>http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/</link>
		<comments>http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 21:22:23 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[fairness]]></category>
		<category><![CDATA[value]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2581</guid>
		<description><![CDATA[As customers, we understand prices on most things we buy tend to go up over time. It&#8217;s part of the cost of doing business so we accept it without much fuss. But if we feel we&#8217;re not getting treated fairly, then there could be problems. Are we paying more because we&#8217;re getting more in return? [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/2581/is-your-luggage-getting-treated-better-by-airlines/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Is customer service a basic right?</title>
		<link>http://amazingserviceguy.com/1424/customer-service-regulations/</link>
		<comments>http://amazingserviceguy.com/1424/customer-service-regulations/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 19:54:38 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[customer rights]]></category>
		<category><![CDATA[government]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1424</guid>
		<description><![CDATA[In 2008, the president of Brazil signed a decree (number 6.523) that defines customer service standards for companies operating in that country. According to Michael Maoz, of Gartner.com this is not necessarily is a good thing. He does not believe it will improve how Brazilian customers are treated. Whether it works or not, I like [...]]]></description>
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		<slash:comments>2</slash:comments>
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