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	<title>AmazingServiceGuy.com &#187; customer loyalty</title>
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		<title>Three Ways to Keep Your Customers Coming Back</title>
		<link>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 12:52:47 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

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		<description><![CDATA[Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools.  The suggestions centered on [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Customer service can beat low price</title>
		<link>http://amazingserviceguy.com/112540/customer-service-can-beat-low-price/</link>
		<comments>http://amazingserviceguy.com/112540/customer-service-can-beat-low-price/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 07:59:18 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

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		<description><![CDATA[Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But this strategy is not the only one that can help you increase customer loyalty. Even in a highly price competitive business, customer service can beat low prices. This article shares a perfect example of how one dry cleaner lost [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Social media advice: Get real or go home</title>
		<link>http://amazingserviceguy.com/3461/social-media-advice-get-real-or-go-home/</link>
		<comments>http://amazingserviceguy.com/3461/social-media-advice-get-real-or-go-home/#comments</comments>
		<pubDate>Tue, 03 May 2011 05:58:46 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3459</guid>
		<description><![CDATA[by Kevin Stirtz Chris Garrett wrote a post a while ago about being real vs. phony. Here’s what he says about real people: Real people rock. If anything, I would always rather meet an imperfect human being than a fake robot. Be proud to be you, mistakes and all. Too many companies hire and train robots [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Use Trust to increase customer loyalty</title>
		<link>http://amazingserviceguy.com/3453/use-trust-to-increase-customer-loyalty/</link>
		<comments>http://amazingserviceguy.com/3453/use-trust-to-increase-customer-loyalty/#comments</comments>
		<pubDate>Mon, 18 Oct 2010 21:07:26 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[confidence]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3263</guid>
		<description><![CDATA[Over 9 million times every month, someone does a Google search on the word &#8220;trust&#8221;. Google Trends shows a steady upward trend in the word &#8220;trust&#8221; used in media stories since 2004. We hear the word every day. Many of of use the term daily. Some more than others. &#8220;Trust me, I wouldn&#8217;t even offer [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>How good are you?</title>
		<link>http://amazingserviceguy.com/3153/how-good-are-you/</link>
		<comments>http://amazingserviceguy.com/3153/how-good-are-you/#comments</comments>
		<pubDate>Wed, 26 May 2010 15:21:53 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3153</guid>
		<description><![CDATA[To be successful, in any business, we need to give our customers what they want, in a way that works for our business. We should focus on doing what our customers want AND what we can do well. Then we need to do it well. In fact we should do it better than anyone else [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Choosing service means choosing responsibility</title>
		<link>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/</link>
		<comments>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/#comments</comments>
		<pubDate>Fri, 14 May 2010 08:12:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[responsibility]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3120</guid>
		<description><![CDATA[A while ago I wrote about a book called: &#8220;Choosing Civility&#8221;. One thing I like about the book is that it puts the responsibility for change on us, not on others, Even the title says it well. It reminds us we have the ability to choose how we act. Since my job is to help [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The link between customer service and customer loyalty</title>
		<link>http://amazingserviceguy.com/3084/the-link-between-customer-service-and-customer-loyalty/</link>
		<comments>http://amazingserviceguy.com/3084/the-link-between-customer-service-and-customer-loyalty/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 11:59:34 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service resource]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3084</guid>
		<description><![CDATA[It seems natural customer loyalty would follow good service. If you get what you want and you are treated right, why would you not return to a business? But sometimes it&#8217;s useful to have more than an intuitive argument. So I have done a bit of research and I have found two statistics that tell [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Why customer service matters in SEO and Internet marketing</title>
		<link>http://amazingserviceguy.com/2996/customer-service-seo-internet-marketing/</link>
		<comments>http://amazingserviceguy.com/2996/customer-service-seo-internet-marketing/#comments</comments>
		<pubDate>Fri, 02 Apr 2010 14:51:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2996</guid>
		<description><![CDATA[My work focuses a little on getting new customers and a lot on getting them to come back. I believe the best marketing comes from running your business so well, people have a great experience so they come back and they tell others. Recently, I received an email from my friends at the Village Hat [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Send your customers away</title>
		<link>http://amazingserviceguy.com/2466/send-your-customers-away/</link>
		<comments>http://amazingserviceguy.com/2466/send-your-customers-away/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 22:39:00 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[conversations]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Feedback]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2466</guid>
		<description><![CDATA[There&#8217;s a coffee shop in London where the owner sends his customers away, into the arms of his competitors. He does this knowing they&#8217;ll come back. And when they come back, they&#8217;ll probably be more loyal to his coffee shop. His strategy is surprising but simple. He wants his customers to understand his product. He [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Your first contact sets the bar for customer expectations</title>
		<link>http://amazingserviceguy.com/2415/your-first-contact-sets-the-bar-for-customer-expectations/</link>
		<comments>http://amazingserviceguy.com/2415/your-first-contact-sets-the-bar-for-customer-expectations/#comments</comments>
		<pubDate>Mon, 28 Dec 2009 15:51:49 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[wow]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2415</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And here are some additional thoughts on this topic… Is it always a good idea to &#8220;wow&#8221; your customers the first time they do business with you? Maybe not. Your first contact sets the bar for all future [...]]]></description>
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		<slash:comments>2</slash:comments>
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