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	<title>AmazingServiceGuy.com &#187; customer focus</title>
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	<description>Customer service training, books, courses and other resources</description>
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		<title>Enough about me, let&#8217;s talk about me.</title>
		<link>http://amazingserviceguy.com/3074/lets-talk-about-me/</link>
		<comments>http://amazingserviceguy.com/3074/lets-talk-about-me/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 19:11:20 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>

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		<description><![CDATA[Several times a year I get a CD from a well-known PR consultant. She is a very aggressive and consistent promoter of her business. She has done a good job making herself well-known in her niche. But, when I listen to her CD I often resist her message. Not because of its quality. She has [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer service and calorie counts</title>
		<link>http://amazingserviceguy.com/2822/customer-service-and-calorie-counts/</link>
		<comments>http://amazingserviceguy.com/2822/customer-service-and-calorie-counts/#comments</comments>
		<pubDate>Fri, 05 Mar 2010 14:13:43 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2822</guid>
		<description><![CDATA[Three Florida legislators have proposed a bill that would require restaurants to list calorie counts on their menus. While I know there are heated arguments on both sides of this issue, I like the idea. One reason I like it is because I&#8217;ve recently started counting calories and I am disappointed at being unable to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Connect with your customers on their terms</title>
		<link>http://amazingserviceguy.com/2755/connect-with-your-customers-on-their-terms/</link>
		<comments>http://amazingserviceguy.com/2755/connect-with-your-customers-on-their-terms/#comments</comments>
		<pubDate>Thu, 25 Feb 2010 18:03:57 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2755</guid>
		<description><![CDATA[Last night I had a fun (and lengthy) text conversation with one of my nieces. She&#8217;s in college and 5 hours away so we don&#8217;t see her as much as we&#8217;d like. And being a busy college kid, phone conversations with her are not very common. In fact, our &#8220;kids&#8221; (12 nieces and nephews) are [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Three things you can do to improve customer service</title>
		<link>http://amazingserviceguy.com/2699/three-things-to-improve-customer-service/</link>
		<comments>http://amazingserviceguy.com/2699/three-things-to-improve-customer-service/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 19:30:28 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2699</guid>
		<description><![CDATA[As I work with companies to help them improve their customer service, some things stand out. These are things a lot of organizations don&#8217;t do consistently. Yet if they did they&#8217;d find the quality of their customer service would improve and their customer loyalty would increase. 1. Know what your customers want. The first thing [...]]]></description>
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		<title>Never to part (with your customers)</title>
		<link>http://amazingserviceguy.com/2687/never-part-with-your-customers/</link>
		<comments>http://amazingserviceguy.com/2687/never-part-with-your-customers/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 13:08:39 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Video]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Perspective]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2687</guid>
		<description><![CDATA[In the movie, License to Wed, there&#8217;s a funny scene that offers a useful customer service lesson.  A reluctant groom stops in a jewelry store to pickup the rings for his wedding. As he looks at his ring he notices something wrong with the inscription. It was supposed to say: &#8220;Never to Part&#8221; Instead it [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>What&#8217;s most important?</title>
		<link>http://amazingserviceguy.com/2665/whats-most-important/</link>
		<comments>http://amazingserviceguy.com/2665/whats-most-important/#comments</comments>
		<pubDate>Wed, 10 Feb 2010 14:12:21 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer focus]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2665</guid>
		<description><![CDATA[A friend of mine helped me today. I had a minor decision to make yet I found myself stuck. So I asked her for help. Rather than give me her opinion, she gave me a process. She said: &#8220;Ask yourself which is more important.&#8221; She went on to explain how she makes decisions when she&#8217;s [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>We choose our attitudes and our actions</title>
		<link>http://amazingserviceguy.com/2440/bad-attitude/</link>
		<comments>http://amazingserviceguy.com/2440/bad-attitude/#comments</comments>
		<pubDate>Wed, 06 Jan 2010 17:01:22 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[customer service tips]]></category>

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		<description><![CDATA[Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some additional thoughts on this topic… In just about every customer service training session I do, I hear someone say this (or something like this): &#8220;It&#8217;s hard to be cheerful all the time because some customers make [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Only ask for what you need</title>
		<link>http://amazingserviceguy.com/2429/only-ask-for-what-you-need/</link>
		<comments>http://amazingserviceguy.com/2429/only-ask-for-what-you-need/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 23:19:26 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[customer service tips]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2429</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Only ask for what you need And here are some additional thoughts on this topic… A big complaint customers often have is when companies waste their time asking for irrelevant and unneeded information. Here&#8217;s a good example of this. This company offers a handy resource (for no [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Don&#8217;t leave your customers wondering</title>
		<link>http://amazingserviceguy.com/2299/wondering/</link>
		<comments>http://amazingserviceguy.com/2299/wondering/#comments</comments>
		<pubDate>Fri, 20 Nov 2009 22:30:05 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[Customer Service Tips]]></category>
		<category><![CDATA[solutions]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2299</guid>
		<description><![CDATA[Here is your Daily Dose of Amazing Service: Don&#8217;t leave your customers wondering And here are some additional thoughts on this topic&#8230; When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Quote for September 23, 2009</title>
		<link>http://amazingserviceguy.com/2044/customer-service-quote-for-september-23-2009/</link>
		<comments>http://amazingserviceguy.com/2044/customer-service-quote-for-september-23-2009/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 15:21:35 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Quotes]]></category>
		<category><![CDATA[customer focus]]></category>
		<category><![CDATA[customer service tips]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2044</guid>
		<description><![CDATA[They’ll never get it their way if we always do it our way. -Mike Lane Author of: The Wisdom of Yawdy Rum Related Articles:Customer Service Quote for December 3, 2009Improve customer service by paying attentionCustomer Service Quote for September 28, 2009Customer service quote for September 16, 2009Customer Service Quote for September 24, 2009]]></description>
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