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	<title>AmazingServiceGuy.com &#187; Customer Experience</title>
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	<description>Improve your customer service skills</description>
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		<title>Three Ways to Keep Your Customers Coming Back</title>
		<link>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 12:52:47 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114257</guid>
		<description><![CDATA[Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools.  The suggestions centered on [...]]]></description>
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		<title>How was YOUR Black Friday shopping experience?</title>
		<link>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/</link>
		<comments>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 23:56:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114106</guid>
		<description><![CDATA[Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest of our holiday season. Personally, I think the whole idea Black Friday is way over done. But that&#8217;s just my personal opinion. What&#8217;s important (much more important than my personal opinion) is [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer service can beat low price</title>
		<link>http://amazingserviceguy.com/112540/customer-service-can-beat-low-price/</link>
		<comments>http://amazingserviceguy.com/112540/customer-service-can-beat-low-price/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 07:59:18 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Featured Customer Service Articles]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=112540</guid>
		<description><![CDATA[Many competitive industries rely on low prices and heavy discounting to attract and keep customers. But this strategy is not the only one that can help you increase customer loyalty. Even in a highly price competitive business, customer service can beat low prices. This article shares a perfect example of how one dry cleaner lost [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Target fails, Starbucks thrills in real world customer service</title>
		<link>http://amazingserviceguy.com/3450/target-fails-starbucks-thrills-in-real-world-customer-service/</link>
		<comments>http://amazingserviceguy.com/3450/target-fails-starbucks-thrills-in-real-world-customer-service/#comments</comments>
		<pubDate>Wed, 27 Oct 2010 15:06:09 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Barnes & Noble]]></category>
		<category><![CDATA[Jimmy Johns]]></category>
		<category><![CDATA[Starbucks]]></category>
		<category><![CDATA[Target]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3272</guid>
		<description><![CDATA[Top Ten Real World Customer Experiences Sometimes it&#8217;s fun (and helpful) to take our customer service classroom to the streets and see how real people are getting treated as customers. So today I will share with you my top ten list of real world customer experiences: nine winners and one sinner in the battle for [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Freeziac brings customers back with fun experience</title>
		<link>http://amazingserviceguy.com/3447/freeziac-brings-customers-back-with-fun-experience/</link>
		<comments>http://amazingserviceguy.com/3447/freeziac-brings-customers-back-with-fun-experience/#comments</comments>
		<pubDate>Wed, 13 Oct 2010 11:41:00 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3215</guid>
		<description><![CDATA[A favorite place for my wife and I to go on weekends is the Mall of America (or as we like to call it: &#8220;MOA&#8221;). Though I&#8217;m not much for shopping malls (probably because I&#8217;m not much for shopping) I always enjoy MOA. Being there feels like being on vacation: It&#8217;s crowded, expensive and it&#8217;s [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Make it easy for customers to leave and more will stay</title>
		<link>http://amazingserviceguy.com/3144/make-it-easy-for-customers-to-leave-and-more-will-stay/</link>
		<comments>http://amazingserviceguy.com/3144/make-it-easy-for-customers-to-leave-and-more-will-stay/#comments</comments>
		<pubDate>Tue, 18 May 2010 12:38:05 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer abuse]]></category>
		<category><![CDATA[customer centric]]></category>
		<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3144</guid>
		<description><![CDATA[A few years ago AOL became the poster child for a special kind of customer abuse when a customer recorded his phone call to them as he tried to cancel his account. All he wanted to do was leave. All they wanted to do was prevent him from leaving. But they had his credit card [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Forget labels</title>
		<link>http://amazingserviceguy.com/3122/forget-labels/</link>
		<comments>http://amazingserviceguy.com/3122/forget-labels/#comments</comments>
		<pubDate>Fri, 14 May 2010 08:51:00 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Complaints]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[service recovery]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3122</guid>
		<description><![CDATA[Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed, arrogant, etc. (Sometimes we use terms like friendly, warm, engaging and so on.) On one level this seems useful. It might help us decide how to handle certain customers in specific situations. But labels can also cause problems. [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Choosing service means choosing responsibility</title>
		<link>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/</link>
		<comments>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/#comments</comments>
		<pubDate>Fri, 14 May 2010 08:12:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[responsibility]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3120</guid>
		<description><![CDATA[A while ago I wrote about a book called: &#8220;Choosing Civility&#8221;. One thing I like about the book is that it puts the responsibility for change on us, not on others, Even the title says it well. It reminds us we have the ability to choose how we act. Since my job is to help [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Lowes still knows customer service</title>
		<link>http://amazingserviceguy.com/3091/lowes-still-knows-customer-service/</link>
		<comments>http://amazingserviceguy.com/3091/lowes-still-knows-customer-service/#comments</comments>
		<pubDate>Fri, 30 Apr 2010 15:11:51 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[Customer Experience]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3091</guid>
		<description><![CDATA[Recently we had a new water softener and heater installed.  And though I enjoy the good feeling I get from improving our home, I loathe the process. I feel this way because too many retailers and contractors have made it a horrible experience for customers.  From &#8220;bait and switch&#8221; advertisements to aggressive up-selling to the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Details keep your customers coming back</title>
		<link>http://amazingserviceguy.com/3088/details-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/3088/details-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Thu, 29 Apr 2010 19:40:55 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[details]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3088</guid>
		<description><![CDATA[One of the best ways to keep your customers coming back is by offering them details. The more specific you can be, the more most people will appreciate your efforts. When you offer customers details, you&#8217;re telling them you are willing to be thorough and complete as you help them. And you&#8217;re telling them you [...]]]></description>
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