Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools. The suggestions centered on [...]
Customer Experience
The best customer service happens when you deliver the right customer experience. Whether your customers call it excellent customer service, great customer service or amazing customer service, it’s all based on giving your customers the experience they want.

