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	<title>AmazingServiceGuy.com &#187; Customer Engagement</title>
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	<description>Customer service training, books, courses and other resources</description>
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		<title>Three Ways to Keep Your Customers Coming Back</title>
		<link>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 12:52:47 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114257</guid>
		<description><![CDATA[Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools.  The suggestions centered on [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Delivering Amazing Service &#8211; Boston Style</title>
		<link>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/</link>
		<comments>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/#comments</comments>
		<pubDate>Sun, 12 Jun 2011 13:50:13 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[tipping back]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3495</guid>
		<description><![CDATA[by Kevin Stirtz Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It&#8217;s from their friend and client, Katy Wild. Chip and John call it “Boston Style Customer Service.” “Recently I lost my purse while traveling and then found it, thankfully, but not before missing my plane.   So, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don’t communicate. Conversate.</title>
		<link>http://amazingserviceguy.com/3482/don%e2%80%99t-communicate-conversate/</link>
		<comments>http://amazingserviceguy.com/3482/don%e2%80%99t-communicate-conversate/#comments</comments>
		<pubDate>Mon, 23 May 2011 13:23:34 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3482</guid>
		<description><![CDATA[Our friends at Dictionary.com define the word communicate this way: To impart knowledge of; make known:  to communicate information This is something companies are very good at. They should be. Big companies have entire departments dedicated to communicating. They &#8220;impart information&#8221; and make their messages known on a grand scale. For decades, big business (and small business too) has spentvast amounts [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
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		<title>Online review &amp; customer feedback tip: Don’t leave customers hanging</title>
		<link>http://amazingserviceguy.com/3462/online-review-customer-feedback-tip-don%e2%80%99t-leave-customers-hanging/</link>
		<comments>http://amazingserviceguy.com/3462/online-review-customer-feedback-tip-don%e2%80%99t-leave-customers-hanging/#comments</comments>
		<pubDate>Sun, 08 May 2011 15:29:30 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Google Places]]></category>
		<category><![CDATA[online reviews]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Yelp]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3462</guid>
		<description><![CDATA[by Kevin Stirtz Yo, dude, don&#8217;t leave me hanging Every day the Internet makes it easier for people to connect. Employees, customers, friends, family, neighbors&#8230;you name it. We have more technology than ever before that can help us reach out to people. If we choose to. And that&#8217;s a big problem for many businesses. They [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Social media advice: Get real or go home</title>
		<link>http://amazingserviceguy.com/3461/social-media-advice-get-real-or-go-home/</link>
		<comments>http://amazingserviceguy.com/3461/social-media-advice-get-real-or-go-home/#comments</comments>
		<pubDate>Tue, 03 May 2011 05:58:46 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3459</guid>
		<description><![CDATA[by Kevin Stirtz Chris Garrett wrote a post a while ago about being real vs. phony. Here’s what he says about real people: Real people rock. If anything, I would always rather meet an imperfect human being than a fake robot. Be proud to be you, mistakes and all. Too many companies hire and train robots [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Five Ways to Improve Customer Service Starting Today</title>
		<link>http://amazingserviceguy.com/1437/five-ways-to-improve-customer-service-starting-today/</link>
		<comments>http://amazingserviceguy.com/1437/five-ways-to-improve-customer-service-starting-today/#comments</comments>
		<pubDate>Fri, 11 Feb 2011 17:47:02 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer service tips]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1437</guid>
		<description><![CDATA[There are substantial benefits for companies that improve their customer service. The good news is you don&#8217;t need to spend a lot of money to start making improvements in your customer service. You can make customer service improvements starting today. Here are some specific suggestions to get you started. 1. Improve People Skills To deliver [...]]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Google, Yelp et al, help you connect better with customers</title>
		<link>http://amazingserviceguy.com/3458/google-yelp-et-al-help-you-connect-better-with-customers/</link>
		<comments>http://amazingserviceguy.com/3458/google-yelp-et-al-help-you-connect-better-with-customers/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 07:40:11 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Google Places]]></category>
		<category><![CDATA[Yelp]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3375</guid>
		<description><![CDATA[There&#8217;s  a lot of talk these days of new Web tools that help us communicate with customer better. Websites like Yelp, CitySearch, Google Places and HotPot, Angie&#8217;s List and Judy&#8217;s Book all provide easy platforms for customers to tell us what they think. And we should be glad they do. One of the best ways [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/3458/google-yelp-et-al-help-you-connect-better-with-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mitch Joel explains Web 2.0 (and why it matters)</title>
		<link>http://amazingserviceguy.com/3455/mitch-joel-explains-web-2-0-and-why-it-matters/</link>
		<comments>http://amazingserviceguy.com/3455/mitch-joel-explains-web-2-0-and-why-it-matters/#comments</comments>
		<pubDate>Fri, 05 Nov 2010 09:02:15 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Feedback]]></category>
		<category><![CDATA[customer 2.0]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Web 2.0]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3282</guid>
		<description><![CDATA[Mitch Joel hates it when you say &#8220;Web 2.0&#8220;. I know. He told me. Okay, he didn&#8217;t actually tell me in person as in, we&#8217;re having coffee at Starbucks and he said, &#8220;by the way Kevin&#8230;&#8221; I was listening to a webinar Mitch did earlier this year. He was talking mostly about Web 2.0 and [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/3455/mitch-joel-explains-web-2-0-and-why-it-matters/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How good are you?</title>
		<link>http://amazingserviceguy.com/3153/how-good-are-you/</link>
		<comments>http://amazingserviceguy.com/3153/how-good-are-you/#comments</comments>
		<pubDate>Wed, 26 May 2010 15:21:53 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3153</guid>
		<description><![CDATA[To be successful, in any business, we need to give our customers what they want, in a way that works for our business. We should focus on doing what our customers want AND what we can do well. Then we need to do it well. In fact we should do it better than anyone else [...]]]></description>
		<wfw:commentRss>http://amazingserviceguy.com/3153/how-good-are-you/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Referrals increased by over 100%</title>
		<link>http://amazingserviceguy.com/3148/referrals-increased-by-over-100/</link>
		<comments>http://amazingserviceguy.com/3148/referrals-increased-by-over-100/#comments</comments>
		<pubDate>Tue, 25 May 2010 08:03:32 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[referrals]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3148</guid>
		<description><![CDATA[The headline of this post comes from a blog post by my friend Brian Carroll. His post describes a conversation he had with a client where they discussed how lead generation often ignores current customers. As a result of the discussion, one CEO decided his company would begin focusing more on current customers. He even [...]]]></description>
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		<slash:comments>0</slash:comments>
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