courtesy

Here’s the most important secret to success

April 9, 2010

Over the past few years I’ve been lucky. I have been reminded of the most important thing we can all do to be more successful in our businesses, our careers and our personal lives. Treat everyone well. It’s a simple lesson but easily forgotten. Or maybe, for some, it was never learned. I admit to [...]

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Be the customer you’d want to work with

March 3, 2010

I was standing in line at my favorite sub shop. I cringed every time the guy next to me spoke. “I want tomatoes, onions and hot mustard.” Seconds later: “Gimme more pickles.” And then “Make sure you don’t get that other stuff on my sandwich.” (Exactly what “other stuff” did he mean??) In a five [...]

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What might happen if you treated everyone well?

February 22, 2010

A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well. Another way to look at this is we’re here to serve others. And the best way to serve others (or at least, the best way to start) is by putting others first. This [...]

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What kind of customer are you?

January 11, 2010

Sometimes people who focus on improving customer service forget that the lessons apply to everyone. This includes when we are customers. Here’s what I mean. Remember, the three requirements of an Amazing customer experience are: 1. Treat me well 2. Help me accomplish what I want 3. Offer me value As a customer if you [...]

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Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

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There is no second class

November 4, 2009

Here’s an easy way to spot a successful organization. When you do business with someone observe how they treat everyone. Watch how they deal with employees, vendors, customers and others. The most successful and sustainable companies treat everyone well. They know (and their actions show) there is no second class. But we all know this [...]

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Customer Service Quote for November 3, 2009

November 3, 2009

“The two most powerful things in existence: a kind word and a thoughtful gesture.” -Ken Langone, founder Home Depot Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion

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Customer Service Quote for October 23, 2004

October 23, 2009

Politeness goes far, yet costs nothing. -Samuel Smile

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Bad manners are bad for business

October 21, 2009

People miss meetings or show up very late. They take phone calls or let people walk into the middle of scheduled meetings. They don’t return phone calls. The list goes on. We all deal with these annoying behaviors as we do our jobs and manage our businesses. I did some research on Google and I [...]

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For better customer service: Treat everyone well

September 22, 2009

Here is your Daily Dose of Amazing Service: Treat everyone well And here are some additional thoughts on this topic… If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do [...]

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Customer Service Quote for August 10, 2009

August 10, 2009

Nothing is ever lost by courtesy. It is the cheapest of pleasures, costs nothing, and conveys much. It pleases him who gives and receives and thus, like mercy, is twice blessed. -Erastus Wiman Author of: Chances of Success

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