conversations

New law will start healthy conversations between restaurants and customers

March 24, 2010

Recently new legislation was passed that requires restaurant companies with 20 or more locations to publish calorie counts of the food they serve. They’re also required to make information on sodium, carbs and fat available at a customer’s request. It’s about time! If you know me, you know I’m no fan of over-regulating our businesses. [...]

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Send your customers away

January 13, 2010

There’s a coffee shop in London where the owner sends his customers away, into the arms of his competitors. He does this knowing they’ll come back. And when they come back, they’ll probably be more loyal to his coffee shop. His strategy is surprising but simple. He wants his customers to understand his product. He [...]

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Ask open-ended questions

September 25, 2009

Here is your Daily Dose of Amazing Service: Ask open-ended questions And here are some additional thoughts on this topic… A great way to learn what your customers are trying to accomplish is by asking questions that get them talking. These open-ended questions require more than a “yes” or “no” answer so they help you [...]

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