Comcast

Twitter Gaining Street Cred as a Customer Service Tool

March 24, 2009

Many of us early adopters have experienced the power of Twitter as a customer service tool.  Whether you just want to rant or you’re looking for results, Twitter has proven a useful tool for customers and companies who want to communicate better. Now, Salesforce.com has added legitimacy to the concept of Twitter as a customer [...]

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Twitter Beats Customer Support at Comcast

January 2, 2009

Yesterday while surfing the web I noticed it was very slow. So I did a little research and discovered the problem was with my service provider, Comcast. So, the first thing I did was try to let Comcast know using their online services. I hate making phone calls to customer service of big companies because [...]

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