coach

5 easy ways to improve customer service

November 9, 2009

There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money.

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Be a customer coach

November 3, 2009

In the world of customer service improvement, we talk about the need to ask questions and listen. Let the customer tell us what they want. And we should do this.  But helping customers get what they want takes more. We need to be their coach.

Our customers can and should tell us where they want

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To Improve Customer Service, Find a Role Model

October 23, 2009

It makes sense that if you improve customer service, you will increase customer loyalty. But improving customer service is not necessarily easy. It takes more than a seminar or a motivational speaker. It takes effort and time to make a sustainable improvement in the level of service you deliver your customers. Not long ago I [...]

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To improve customer service coach your peers

October 15, 2009

Here is your Daily Dose of Amazing Service: To improve customer service coach your peers And here are some additional thoughts on this topic… One of the best things about coaching is that when we help others by coaching we learn as much, if not more, than they do. By focusing on helping and doing [...]

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For better customer service, catch them in the act

September 4, 2009

Here is your Daily Dose of Amazing Service: Catch people in the act of delivering amazing service And here are some additional thoughts on this topic… If you want to improve your own customer service then watch people around you and observe the customer service they deliver. Maybe these people are co-workers. Maybe they are [...]

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Recognize Others for Delivering Great Customer Service.

June 4, 2009

Here is your Daily Dose of Amazing Service: Recognize others for delivering great customer service. And here are some additional thoughts on this topic… If you want to improve your own customer service then watch people around you and observe the customer service they deliver. Maybe these people are co-workers. Maybe they are employees in [...]

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Radio Shack Employee Charged with Hitting Customer

May 1, 2009

You know you’ve wanted to. We all have. “You want customer service, I’ll give you customer service”.  Pow! Let’s face it, unless you have the moral fiber of Mother Teresa or Mahatma Gandhi, you’ve had a moment where you’ve wanted to pop a customer. I know I have. But we don’t actually do it. Well, most [...]

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This Tip Can Improve Your Customer Service Immediately

March 2, 2009

One of the challenges in improving customer service is putting new ideas to work.  Often they’re not even new ideas but reminders of what we already know.  Ideas are cheap. It’s using them effectively that brings us the results we want. Here’s a tip to help you improve the quality of your customer service immediately: [...]

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Make the Most of Customer Service Week 2008

October 3, 2008

Next week is Customer Service Week in the USA. Since 1992, this week has been a time to honor and celebrate the spirit of customer service in our organizations. Being a practical sort, I look at something like this and ask myself, how can we get the most from this? What can people do to [...]

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