Articles tagged: "choose to be amazing"

Do you like your customers?

by Marilyn Suttle


My husband teaches an evening class at a local college. On Friday night, he took me to his school’s holiday dinner party, where we sat at a table with the president and her husband, a couple of distinguished teachers, and the school’s librarian. During the meal, one of the professors praised the librarian, “I have been teaching for thirty years and she is by far the very best librarian I have ever met.”

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Tell them yes

by Mark Henson


I’m a big fan of Compendium, Inc. They produce the coolest inspirational and motivational books on the planet. We give them away as thank you gifts and always have some laying around sparkspace. You may have also seen them at Starbucks. Last year, Starbucks carried the Five book, which helps you think about what you want to do with the next five years of your life.

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Thank God it’s Monday?

by Mark Henson


How do you feel about Mondays? I’m sure there is a fascinating research study somewhere that states something like 88.3% of Americans dread Mondays. Without the benefit of real research, I have to rely on my personal observations, which tell me that 88.3% might actually be a low number.

Observation #1: What I see on FaceBook and Twitter

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Know your purpose

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Know your purpose

And here are some additional thoughts on this topic…

I heard a segment on our local radio recently about more soldiers getting deployed overseas.  They interviewed parents and spouses and soldiers themselves. These situations are always hard but when they happen around the holidays they’re even more difficult.

One soldier captured the situation well.

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Customer Service Quote for December 1, 2009

by Kevin Stirtz


“Lose yourself in generous service and every day can be a most unusual day, a triumphant day, an abundantly rewarding day!”

-William Arthur Ward

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Customer Service Quote for November 13, 2009

by Kevin Stirtz


“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel important’.”

-Mary Kay Ash

Author of The Mary Kay Way: Timeless Principles from America’s Greatest Woman Entrepreneur

Posted in All, AttitudeComments (0)

Choose to serve

by Kevin Stirtz


12140853611705598921veteran.svg.medHere is your Daily Dose of Amazing Service:

Choose to serve

And here are some additional thoughts on this topic…

Today is Veteran’s Day in the USA. As I was reading one of the many articles written about this important day, I noticed this quote:

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Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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