Articles tagged: "choose to be amazing"

Know your purpose

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Know your purpose

And here are some additional thoughts on this topic…

I heard a segment on our local radio recently about more soldiers getting deployed overseas.  They interviewed parents and spouses and soldiers themselves. These situations are always hard but when they happen around the holidays they’re even more difficult.

One soldier captured the situation well.

Posted in All, TipsComments (0)

Customer Service Quote for December 1, 2009

by Kevin Stirtz


“Lose yourself in generous service and every day can be a most unusual day, a triumphant day, an abundantly rewarding day!”

-William Arthur Ward

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Customer Service Quote for November 13, 2009

by Kevin Stirtz


“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel important’.”

-Mary Kay Ash

Author of The Mary Kay Way: Timeless Principles from America’s Greatest Woman Entrepreneur

Posted in All, AttitudeComments (0)

Choose to serve

by Kevin Stirtz


12140853611705598921veteran.svg.medHere is your Daily Dose of Amazing Service:

Choose to serve

And here are some additional thoughts on this topic…

Today is Veteran’s Day in the USA. As I was reading one of the many articles written about this important day, I noticed this quote:

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Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Who’s Talking About YOUR Company?

About two-thirds of the times we write about a specific company, we get a comment or some sort of feedback from the company. Sometimes it’s an employee defending them. Sometimes it’s a PR person offering to help. Once in awhile it’s the CEO.

No matter who responds, I’m always impressed. Because it means they’re listening and they care. They care enough to speak up and get involved.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

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