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	<title>AmazingServiceGuy.com &#187; change</title>
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		<title>Thoughts on leadership, teamwork and managing change</title>
		<link>http://amazingserviceguy.com/114400/114400/</link>
		<comments>http://amazingserviceguy.com/114400/114400/#comments</comments>
		<pubDate>Sun, 08 Apr 2012 16:45:35 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Coach Carter]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[leadership]]></category>
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		<category><![CDATA[team member]]></category>
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		<category><![CDATA[teamwork]]></category>

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		<description><![CDATA[One of my favorite movies is Coach Carter. It&#8217;s based on the true story of a high school star basketball player who comes back to coach at his old school. The team was on a losing streak with few prospects for improvement. Coach Carter steps in and makes some radical changes to help the players [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Use faith and frustration to improve</title>
		<link>http://amazingserviceguy.com/3061/use-faith-and-frustration-to-improve/</link>
		<comments>http://amazingserviceguy.com/3061/use-faith-and-frustration-to-improve/#comments</comments>
		<pubDate>Wed, 21 Apr 2010 13:21:38 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[faith]]></category>
		<category><![CDATA[improve customer service]]></category>
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		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3061</guid>
		<description><![CDATA[The biggest reason we don&#8217;t accomplish what we want in our businesses (and, in our personal lives) is we&#8217;re not always willing to change when we should. It&#8217;s easy for us to keep doing what we&#8217;re doing. It&#8217;s habit. It&#8217;s comfortable. It&#8217;s known. Our brains are hardwired this way for some very good reasons. But [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customers expect (and deserve) more</title>
		<link>http://amazingserviceguy.com/2210/customers-expect-and-deserve-more/</link>
		<comments>http://amazingserviceguy.com/2210/customers-expect-and-deserve-more/#comments</comments>
		<pubDate>Thu, 05 Nov 2009 10:21:20 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Video]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2210</guid>
		<description><![CDATA[If you&#8217;ve been paying attention, you know things have changed in the world of business. As customers, we are smarter than ever. We know we have more options. We know we deserve to do business with companies that help us accomplish our goals. And we understand it&#8217;s okay to expect companies that will work WITH [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Has the Recession Improved Customer Service?</title>
		<link>http://amazingserviceguy.com/1615/has-the-recession-improved-customer-service/</link>
		<comments>http://amazingserviceguy.com/1615/has-the-recession-improved-customer-service/#comments</comments>
		<pubDate>Tue, 26 May 2009 15:01:29 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[recession]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1615</guid>
		<description><![CDATA[We hear a lot of talk about how the recession has caused companies to improve their customer service.  In fact, this assertion is almost cliche. And we know why. In a recession, there are fewer dollars chasing the good and services available. This creates much more competition for customers. So businesses need to attract them [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Quote for May 20, 2009</title>
		<link>http://amazingserviceguy.com/1611/customer-service-quote-for-may-20-2009/</link>
		<comments>http://amazingserviceguy.com/1611/customer-service-quote-for-may-20-2009/#comments</comments>
		<pubDate>Wed, 20 May 2009 14:32:31 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[change]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1611</guid>
		<description><![CDATA[&#8220;If we keep doing what we&#8217;re doing, we&#8217;re going to keep getting what we&#8217;re getting.&#8221; -Stephen Covey Author of: The SPEED of Trust: The One Thing That Changes Everything Related Articles:Customer Service Quote for December 3, 2009Customer Service Quote for September 23, 2009Customer Service Quote for June 22, 2009Customer service quote for September 16, 2009Customer [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Here’s an Easy Formula for Change</title>
		<link>http://amazingserviceguy.com/1610/here%e2%80%99s-an-easy-formula-for-change/</link>
		<comments>http://amazingserviceguy.com/1610/here%e2%80%99s-an-easy-formula-for-change/#comments</comments>
		<pubDate>Tue, 19 May 2009 22:06:15 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1610</guid>
		<description><![CDATA[Here&#8217;s an easy formula to bring positive change to your life: (DVP) x (BA) = Change D = Dissatisfaction (with a current situation or condition) V = Vision (for how you would like things to be) P = Plan (actions and strategies needed move you toward your vision) B = Belief (the genuine belief and [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A lesson on changing your organization</title>
		<link>http://amazingserviceguy.com/1278/a-lesson-on-changing-your-organization/</link>
		<comments>http://amazingserviceguy.com/1278/a-lesson-on-changing-your-organization/#comments</comments>
		<pubDate>Wed, 17 Dec 2008 00:30:13 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Books]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer service book]]></category>
		<category><![CDATA[customer service resource]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=1278</guid>
		<description><![CDATA[In my work, I spend a fair amount of time helping people bring change to their companies. That&#8217;s what improving customer service is all about. The companies that make a substantial and permanent improvement in how they serve their customers have discovered how to change their organizations. Seth Godin has some useful things to say [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Big Customer Service Improvement Starts with Small Changes</title>
		<link>http://amazingserviceguy.com/364/big-customer-service-improvement-starts-with-small-changes/</link>
		<comments>http://amazingserviceguy.com/364/big-customer-service-improvement-starts-with-small-changes/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 23:06:03 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=364</guid>
		<description><![CDATA[Last week I read an article about people called &#8220;high-milers&#8221;. These folks go to great lengths to get amazing fuel efficiency from their cars. Some have high mileage cars like the Toyota Prius. Others don&#8217;t. But they all make it their goal to squeeze every last drop of fuel efficiency they can from their autos. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>What is Leadership?</title>
		<link>http://amazingserviceguy.com/134/what-is-leadership/</link>
		<comments>http://amazingserviceguy.com/134/what-is-leadership/#comments</comments>
		<pubDate>Tue, 22 May 2007 14:55:32 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://stirtzgroup.com/2007/05/22/what-is-leadership/</guid>
		<description><![CDATA[Leadership is what every organization needs and so few have in adequate supply. Part of leadership is what the first President Bush called &#8220;the vision thing&#8221;. It&#8217;s the ability to see what does not exist and then gather, mold and shape the resources needed to make it happen. Part of leadership is passion for the [...]]]></description>
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