caring

Delivering Amazing Service – Boston Style

June 12, 2011

by Kevin Stirtz Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It’s from their friend and client, Katy Wild. Chip and John call it “Boston Style Customer Service.” “Recently I lost my purse while traveling and then found it, thankfully, but not before missing my plane.   So, [...]

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Winn-Dixie Customer service employees stop scam artist, save customer thousands

March 15, 2010

Last week AT&T showed why you should hire people who care. Their customer service employee literally saved her customer’s life.  Now Winn-Dixie is schooling us in the fine art of going the extra mile for your customers. Recently, employees in their Stuart, FL store helped two of their customers avoid losing almost $3000 as victim [...]

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Thanks for serving

February 22, 2010

I while ago, my wife and I traveled to Kuala Lumpur (Malaysia). It was a wonderful trip where we mixed business, fun, the thrill of seeing new places and the warmth of making new friends. But, as we stood in line to re-enter the USA I reflected on how tired I was (tired of flying) [...]

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Do it because you care

November 25, 2009

Do it because you care And here are some additional thoughts on this topic… We all have the ability to deliver Amazing customer service to every customer every time. More than that, we have the obligation. Yet, as we all know, this is more an ideal than a reality.

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Customer Service Quote for November 17, 2009

November 17, 2009

“If you care at all, you’ll get some results. If you care enough, you’ll get incredible results.” -Jim Rohn Author of: Lessons on Life: How to Live a Successful Life

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The Easiest and Most Powerful Way to Have More Loyal Customers

June 19, 2009

Yesterday my dad had his second (or third or fourth, I can’t remember) retirement party. He’s not really retiring. He is moving on to the next phase of his career and his life though. So his colleagues and clients threw him a party. It would have been more fitting to call it an Appreciation Party. [...]

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This Company Cares About Their Customers

December 23, 2008

Yesterday a massive fire engulfed a large apartment complex in my city. While fire fighters from 6 communities fought the blaze, residents shivered in sub-zero temperatures. It was three days before Christmas and everything they owned was going up in smoke. It was a miracle nobody was injured. But the tragedy is still monumental for [...]

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Starbucks shows how to deliver customer service.

December 3, 2008

This video does a good job showing the Starbucks experience. How does your company compare?

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When You Care, Service is Easy

November 19, 2008

My wife and I are pet people. Our pets are our companions. So two years ago, when one of our two dogs died, we struggled with the question of getting another one. Our vet reminded us that our remaining dog, Maggie, would likely fare better with another dog in the house. It was what she [...]

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Amazing Service comes in all shapes and sizes

November 11, 2008

Paul Schmelzer writes for a number of publications both online and off. He knows a good story when he sees one. He didn’t have to look far for this one he shared recently on Eyeteeth. “The other night, I got a call from a dejected Seven. My 12-year-old nephew, who’s been living with us for [...]

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