Here’s a perfect example of why companies should hire smart people who care. Recently an AT&T customer was talking with their customer service service department. He started having symptoms of a heart attack and eventually passed out during the call. Rather than hang up (because the customer became non-responsive) the AT&T employee (Kelly Hart) knew [...]
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Kevin Stirtz
AmazingServiceGuy.com
Stirtz Group LLC
Minneapolis, MN 55337
952-212-4681AmazingServiceGuy.com provides over 600 free resources to help people and companies improve customer service and increase customer loyalty. Topics include how to improve customer service skills, customer service quick tips, expert customer service help, handling customer complaints and feedback, going the extra mile, successful service recovery, dealing with online customer reviews and how to use social media tools like Twitter, FaceBook and Google Plus to increase customer loyalty and customer engagement.