October 12, 2009
Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts on this topic… Recently I read an article about a traveler who had a bad customer experience at the hands of Alamo Car Rental. The customer was significantly overcharged and the company refused to fix [...]
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October 2, 2009
“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
-Jeff Bezos, Founder of Amazon.com
The days of ducking down and hoping nobody will notice when things go awry are over. These days, if customers get a bad
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