Best Buy

Lowes still knows customer service

April 30, 2010

Recently we had a new water softener and heater installed.  And though I enjoy the good feeling I get from improving our home, I loathe the process. I feel this way because too many retailers and contractors have made it a horrible experience for customers.  From “bait and switch” advertisements to aggressive up-selling to the [...]

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How to guarantee your customers come back

February 12, 2010

Sometimes you can keep customers coming back by sending them away. After the holidays, one of our readers sent me a customer service story that explains why he will continue to be a loyal Best Buy customer. He and his wife were buying a product that needed an accessory to make it work. So they [...]

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Get everyone involved in customer service

September 30, 2009

Here is your Daily Dose of Amazing Service: Get everyone involved And here are some additional thoughts on this topic… Jan Carlzon, former CEO of Scandinavian Airlines said: “If you’re not serving the customer, your job is to be serving someone who is.” It’s one of my favorite customer service quotes because it reminds us [...]

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Minnesota Public Radio knows how to engage customers

August 27, 2009

A great way to serve your customers is to engage them. Get to know them. Learn who they are, what they think and how they’d like to work with you. Some studies suggest this is one of the most important things you can do to increase customer retention. I like companies that engage their customers [...]

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