automatic customers

How to Prevent Invisible Customers

February 16, 2010

Most companies have invisible customers. And, unlike Kevin Bacon in the movie “Hollow Man”, these customers do not choose to be invisible. They are made invisible by employees. It happens every day. The bad news is, these customers will cost your company a lot of money. The good news is, it’s not hard to prevent [...]

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Don’t let automatic customers become invisible customers

December 21, 2009

Here is your Daily Dose of Amazing Service: Don’t let automatic customers become invisible customers And here are some additional thoughts on this topic… At some point we are all automatic customers. Whether it’s a fitness club membership, an insurance policy, a banking relationship or a cell phone account, we all have companies that expect [...]

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