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	<title>AmazingServiceGuy.com &#187; auto attendant</title>
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	<description>Improve your customer service skills</description>
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		<title>Should customer service go retro?</title>
		<link>http://amazingserviceguy.com/2591/customer-service-retro/</link>
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		<pubDate>Tue, 02 Feb 2010 18:22:46 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[auto attendant]]></category>
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		<description><![CDATA[In MetroNews.ca today, Charles Davies proposes a radical change to how organizations handle their customer service. He says they should ditch the automated phone technology and go back to having real people on the phones: &#8220;The idea is simple: Get rid of automated telephone systems and bring back the switchboard.&#8221; He makes a good point. [...]]]></description>
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		<title>Connect to your customers on their terms</title>
		<link>http://amazingserviceguy.com/2062/connect-to-your-customers-on-their-terms/</link>
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		<pubDate>Mon, 28 Sep 2009 17:27:00 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[auto attendant]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[customer loyalty]]></category>

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		<description><![CDATA[Smart companies today are connecting better with their customers. Rather than focusing on how to cut costs they are focusing on giving their customers a better experience. When you do this you&#8217;ll increase customer loyalty which should lead to higher revenue, more profits and a healthier company. (Cutting costs can never do this.) And you [...]]]></description>
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		<title>Customer Service Quote for September 9, 2009</title>
		<link>http://amazingserviceguy.com/2003/customer-service-quote-for-september-9-2009/</link>
		<comments>http://amazingserviceguy.com/2003/customer-service-quote-for-september-9-2009/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 14:50:29 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Quotes]]></category>
		<category><![CDATA[auto attendant]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service tips]]></category>

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		<description><![CDATA[To begin with, that use of automation on the phone lines is a bad move. Call centers are designed to get &#8216;em on the line, get &#8216;em off the line. But what companies forget is that customers know when they&#8217;re being treated badly. And when you&#8217;re not treated well, you&#8217;re going to go somewhere else [...]]]></description>
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