Attitude

The best customer service happens when people care about other people and the relationships they have. When you put people and relationships first, then you are paving the way for better customer service. Doing this consistently well means having the right attitude.

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We choose our attitudes and our actions

January 6, 2010

Here is your Daily Dose of Amazing Service: We choose our attitudes and our actions And here are some additional thoughts on this topic… In just about every customer service training session I do, I hear someone say this (or something like this): “It’s hard to be cheerful all the time because some customers make [...]

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Your first contact sets the bar for customer expectations

December 28, 2009

Here is your Daily Dose of Amazing Service: Your first contact sets the bar for customer expectations And here are some additional thoughts on this topic… Is it always a good idea to “wow” your customers the first time they do business with you? Maybe not. Your first contact sets the bar for all future [...]

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Know your purpose

December 15, 2009

Here is your Daily Dose of Amazing Service: Know your purpose And here are some additional thoughts on this topic… I heard a segment on our local radio recently about more soldiers getting deployed overseas.  They interviewed parents and spouses and soldiers themselves. These situations are always hard but when they happen around the holidays [...]

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Be unusually good every time

December 9, 2009

Here is your Daily Dose of Amazing Service: Be unusually good every time And here are some additional thoughts on this topic… Recently I called our local auto service shop. Steve, the service representative, was busy on another call. He told me so and asked if I didn’t mind holding. I said I didn’t so [...]

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Customer Service Quote for December 1, 2009

December 1, 2009

“Lose yourself in generous service and every day can be a most unusual day, a triumphant day, an abundantly rewarding day!” -William Arthur Ward

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Customer Service Quote for November 30, 2009

November 30, 2009

“Anything that we can do to help foster the intellect and spirit and emotional growth of our fellow human beings, that is our job…Life is for service.” -Fred Rogers

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Customer Service Quote for November 17, 2009

November 17, 2009

“If you care at all, you’ll get some results. If you care enough, you’ll get incredible results.” -Jim Rohn Author of: Lessons on Life: How to Live a Successful Life

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Customer Service Quote for November 13, 2009

November 13, 2009

“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel important’.” -Mary Kay Ash Author of The Mary Kay Way: Timeless Principles from America’s Greatest Woman Entrepreneur

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Choose to serve

November 11, 2009

Here is your Daily Dose of Amazing Service: Choose to serve And here are some additional thoughts on this topic… Today is Veteran’s Day in the USA. As I was reading one of the many articles written about this important day, I noticed this quote:

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Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

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100 things restaurant staffers should never do (plus 1 more)

November 5, 2009

Last week Bruce Buschel wrote an amusingly useful piece in the New York Times on what restaurant employees should and should not do. It has been popular. A search on Google now shows 124,000 links for the title of this article. This thrills me because the Buschel made some fine points. He offers excellent advice [...]

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There is no second class

November 4, 2009

Here’s an easy way to spot a successful organization. When you do business with someone observe how they treat everyone. Watch how they deal with employees, vendors, customers and others. The most successful and sustainable companies treat everyone well. They know (and their actions show) there is no second class. But we all know this [...]

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Bad manners are bad for business

October 21, 2009

People miss meetings or show up very late. They take phone calls or let people walk into the middle of scheduled meetings. They don’t return phone calls. The list goes on. We all deal with these annoying behaviors as we do our jobs and manage our businesses. I did some research on Google and I [...]

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To improve customer service coach your peers

October 15, 2009

Here is your Daily Dose of Amazing Service: To improve customer service coach your peers And here are some additional thoughts on this topic… One of the best things about coaching is that when we help others by coaching we learn as much, if not more, than they do. By focusing on helping and doing [...]

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Customer Retention Tip: Let your employees be real

September 30, 2009

Too many managers think they can plan and script and train employees how to handle every customer situation. It’s even worse with offshore call centers. As a customer you can tell when these people are forced to use scripts. It can be a painful process to participate in.  And it’s a massively ineffective way to [...]

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For better customer service: Treat everyone well

September 22, 2009

Here is your Daily Dose of Amazing Service: Treat everyone well And here are some additional thoughts on this topic… If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do [...]

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