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	<title>AmazingServiceGuy.com &#187; Attitude</title>
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		<title>Delivering Amazing Service &#8211; Boston Style</title>
		<link>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/</link>
		<comments>http://amazingserviceguy.com/3495/delivering-amazing-service-boston-style/#comments</comments>
		<pubDate>Sun, 12 Jun 2011 13:50:13 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[conversation]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[extra mile]]></category>
		<category><![CDATA[tipping back]]></category>

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		<description><![CDATA[by Kevin Stirtz Recently my friends Chip Bell and John Patterson shared with me this story of amazing service. It&#8217;s from their friend and client, Katy Wild. Chip and John call it “Boston Style Customer Service.” “Recently I lost my purse while traveling and then found it, thankfully, but not before missing my plane.   So, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Forget labels</title>
		<link>http://amazingserviceguy.com/3122/forget-labels/</link>
		<comments>http://amazingserviceguy.com/3122/forget-labels/#comments</comments>
		<pubDate>Fri, 14 May 2010 08:51:00 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Complaints]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[Feedback]]></category>
		<category><![CDATA[service recovery]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3122</guid>
		<description><![CDATA[Think about how we often describe our customers. We might label them as difficult, angry, rude, uninformed, arrogant, etc. (Sometimes we use terms like friendly, warm, engaging and so on.) On one level this seems useful. It might help us decide how to handle certain customers in specific situations. But labels can also cause problems. [...]]]></description>
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		<title>Choosing service means choosing responsibility</title>
		<link>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/</link>
		<comments>http://amazingserviceguy.com/3120/choosing-service-means-choosing-responsibility/#comments</comments>
		<pubDate>Fri, 14 May 2010 08:12:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[responsibility]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3120</guid>
		<description><![CDATA[A while ago I wrote about a book called: &#8220;Choosing Civility&#8221;. One thing I like about the book is that it puts the responsibility for change on us, not on others, Even the title says it well. It reminds us we have the ability to choose how we act. Since my job is to help [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Here&#8217;s the most important secret to success</title>
		<link>http://amazingserviceguy.com/3024/most-important-secret-success/</link>
		<comments>http://amazingserviceguy.com/3024/most-important-secret-success/#comments</comments>
		<pubDate>Fri, 09 Apr 2010 10:26:19 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[success]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=3024</guid>
		<description><![CDATA[Over the past few years I&#8217;ve been lucky. I have been reminded of the most important thing we can all do to be more successful in our businesses, our careers and our personal lives. Treat everyone well. It&#8217;s a simple lesson but easily forgotten. Or maybe, for some, it was never learned. I admit to [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Here is what real service looks like (and why it matters)</title>
		<link>http://amazingserviceguy.com/2990/heres-what-real-service-looks-like/</link>
		<comments>http://amazingserviceguy.com/2990/heres-what-real-service-looks-like/#comments</comments>
		<pubDate>Thu, 01 Apr 2010 09:39:30 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[helping]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2990</guid>
		<description><![CDATA[There I was, standing in the Burnsville Post Office, staring at a pile of work. I had 21 books to mail that each required 5 stamps. (Yes, that&#8217;s 105 stamps total.) It was 5:36 pm and the deadline for pickup that day was 5:45. The clock was ticking so loud I could barely think straight. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>7 things customers hate</title>
		<link>http://amazingserviceguy.com/2808/7-things-customers-hate/</link>
		<comments>http://amazingserviceguy.com/2808/7-things-customers-hate/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 10:27:06 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[invisible customers]]></category>
		<category><![CDATA[restaurant]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2808</guid>
		<description><![CDATA[As we left the Cracker Barrel that night, I asked my wife how she would rate our customer experience as we paid for our meal. &#8220;Two thumbs down&#8221; she replied in microseconds. We were on the same page. It was a horrible experience. While the food and overall experience in Cracker Barrels are frighteningly consistent, [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<item>
		<title>Be the customer you&#8217;d want to work with</title>
		<link>http://amazingserviceguy.com/2807/be-the-customer-youd-want-to-work-with/</link>
		<comments>http://amazingserviceguy.com/2807/be-the-customer-youd-want-to-work-with/#comments</comments>
		<pubDate>Wed, 03 Mar 2010 09:05:24 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[courtesy]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2807</guid>
		<description><![CDATA[I was standing in line at my favorite sub shop. I cringed every time the guy next to me spoke. &#8220;I want tomatoes, onions and hot mustard.&#8221; Seconds later: &#8220;Gimme more pickles.&#8221; And then &#8220;Make sure you don&#8217;t get that other stuff on my sandwich.&#8221; (Exactly what &#8220;other stuff&#8221; did he mean??) In a five [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Here&#8217;s what a London cabbie taught me about customer service</title>
		<link>http://amazingserviceguy.com/2727/heres-what-a-london-cabbie-taught-me-about-customer-service/</link>
		<comments>http://amazingserviceguy.com/2727/heres-what-a-london-cabbie-taught-me-about-customer-service/#comments</comments>
		<pubDate>Tue, 02 Mar 2010 15:29:52 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[memorable]]></category>
		<category><![CDATA[tipping]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2727</guid>
		<description><![CDATA[Recently I learned something about customer service from a London cabbie. Actually I met the cabbie two years ago. But it wasn&#8217;t until a few weeks ago I fully understood the lesson he taught me. It was spring 2008 and I was spending a week in London doing training for a client. Because I was [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What might happen if you treated everyone well?</title>
		<link>http://amazingserviceguy.com/2747/what-might-happen-if-you-treated-everyone-well/</link>
		<comments>http://amazingserviceguy.com/2747/what-might-happen-if-you-treated-everyone-well/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 15:06:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[consistency]]></category>
		<category><![CDATA[courtesy]]></category>
		<category><![CDATA[improve customer service]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2747</guid>
		<description><![CDATA[A foundation of my philosophy (in business and in the rest of my life) is that we need to treat everyone well. Another way to look at this is we&#8217;re here to serve others. And the best way to serve others (or at least, the best way to start) is by putting others first. This [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<item>
		<title>Thanks for serving</title>
		<link>http://amazingserviceguy.com/2745/thanks-for-serving/</link>
		<comments>http://amazingserviceguy.com/2745/thanks-for-serving/#comments</comments>
		<pubDate>Mon, 22 Feb 2010 13:56:55 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[caring]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=2745</guid>
		<description><![CDATA[I while ago, my wife and I traveled to Kuala Lumpur (Malaysia). It was a wonderful trip where we mixed business, fun, the thrill of seeing new places and the warmth of making new friends. But, as we stood in line to re-enter the USA I reflected on how tired I was (tired of flying) [...]]]></description>
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