airports

To improve customer service: Understand your purpose

August 17, 2009

Here is your Daily Dose of Amazing Service: Understand your purpose And here are some additional thoughts on this topic… A few years ago I wrote an article about the Charlotte Airport.  I couldn’t help myself because it’s a wonderful place to spend time between flights.  They have done some amazing things to offer their [...]

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Customer Surveys Don’t Always Tell the Whole Story

March 31, 2009

Last week I read that the Minneapolis – St. Paul (MSP) Airport had been named the best large airport in North America (and #3 in the world) for customer service quality. As a lifelong Minnesotan, I felt some pride that our hometown airport did so well in this survey. But I also saw something I [...]

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10 Things to Love About the Charlotte Airport

March 30, 2007

Not long ago I flew into to Charlotte on my way to Roanoke, VA. In the past 10 months I had seen way too many airports to suit my tastes. By this time, most had blended together in an indistinguishable mushy mass in my memory. But not the Charlotte Airport. Compared to other airports I [...]

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