accountability

President Obama offers useful customer service lesson

January 8, 2010

When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works with customers. He focused his efforts on finding solutions rather than blame. And he took responsibility for moving toward a solution. Although the mistakes that happened were not his direct fault, he made it clear, national security was [...]

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Customer Service Quote for September 17, 2009

September 17, 2009

If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is. -Michael Ramundo

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Customer Service Quote for June 17, 2009

June 17, 2009

“As far as customers are concerned, you are the company.” -Ron Zemke Author of Managing Knock Your Socks Off Service

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Give Your Customers Your Name

June 15, 2009

Here is your Daily Dose of Amazing Service: Give your customer your name first. And here are some additional thoughts on this topic… This makes your conversation more personal and enables you to better connect with your customer.

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