When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works with customers.

He focused his efforts on finding solutions rather than blame. And he took responsibility for moving toward a solution. Although the mistakes that happened were not his direct fault, he made it clear, national security was his responsibility.

We should all

If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is.

-Michael Ramundo

“As far as customers are concerned, you are the company.”

-Ron Zemke
Author of Managing Knock Your Socks Off Service

Here is your Daily Dose of Amazing Service:

Give your customer your name first.

And here are some additional thoughts on this topic…

This makes your conversation more personal and enables you to better connect with your customer.