Articles tagged: "accountability"

President Obama offers useful customer service lesson

by Kevin Stirtz


When discussing a recent national security issue, President Obama offered a useful lesson for anyone who works with customers.

He focused his efforts on finding solutions rather than blame. And he took responsibility for moving toward a solution. Although the mistakes that happened were not his direct fault, he made it clear, national security was his responsibility.

We should all

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Customer Service Quote for September 17, 2009

by Kevin Stirtz


If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is.

-Michael Ramundo

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Customer Service Quote for June 17, 2009

by Kevin Stirtz


“As far as customers are concerned, you are the company.”

-Ron Zemke
Author of Managing Knock Your Socks Off Service

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Give Your Customers Your Name

by Kevin Stirtz


Here is your Daily Dose of Amazing Service:

Give your customer your name first.

And here are some additional thoughts on this topic…

This makes your conversation more personal and enables you to better connect with your customer.

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Service Recovery

5 Steps to Avoid “Doing a Toyota.”

When a company makes a mistake, it can be the brightest moment in their history.

Toyota had that opportunity. But they missed their moment. Big time.

How a company reacts, removes the pain, and repairs the emotional connection shows the true colors of that organization more than almost any situation they might encounter.

Technology

Peachtree knows that customer service is cool

Customer service is the new marketing because now companies can no longer control what people are saying about them. Everyday, customers and prospects are ranting and raving about your company on social networking platforms like Facebook, Twitter and YouTube. Companies that don’t get customer service and don’t react to what customers are talking about are doomed to fail.

Feedback

Focus on customer service in 2010 (finally?)

This may be it. This may be the year that it finally happens. 2010 may just be the year that companies start to focus on their customers and serving them well.

Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way.

1. Brands are using a focus on customers as a competitive differentiator in their advertisements.

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Train the Trainer – Amazing Service Toolkit

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

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