The majority of customers who leave a business do so because of bad customer service. This means customer attrition is a FIXABLE problem. You can (and you should) do something about it. And if you do you can expect revenue and profits to increase because customer loyalty is good for business.
Now you can start increasing customer loyalty in your organization, and it won’t cost you a fortune. This fast-paced, valuable workshop gives you everything you need to start building a solid base of more loyal customers.
This session will help you understand and implement simple practices that will build a culture of service in your organization. And when you do that you’ll find your customers and employees become more engaged and more loyal. You’ll discuss the unique model Kevin Stirtz has developed that can be applied to virtually any organization. And you’ll learn how the Customer Loyalty Formula works and how to use it in your company.
This is a unique seminar tailored to your company. It is hands on and interactive. At the end you will have a concrete plan to begin building customer loyalty in your company starting right away. With this workshop you have the power to change your organization.
Your attendees will learn:
- The three most important benefits of customer loyalty
- How to put the Customer Loyalty Formula to work in your organization
- The four Requirements of Amazing Service and how to know if you’re meeting them
- How values and leadership drive loyalty in any organization
- A seven step model to create a customer-centric company
- How to get genuine buy-in from everyone on your team
Primary audience: Owners, executives, managers
Also good for: Supervisors and team leaders
Format: Seminar, workshop, company meeting
Time: 2-3 hours
Your Next Step
If you want to improve customer service you can get started today. Here are some next steps to consider:
- Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
- Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
- Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.
