Comments from clients who have hired Kevin Stirtz (the Amazing Service Guy) to speak to to their groups
Personable and personalization are two words that characterize the Amazing Service Guy Kevin Stirtz and his presentations. Kevin was recently the featured speaker at our annual convention, and he really did his homework before speaking to our group. He reviewed our association client’s newsletters and videos, spoke with me and my staff at length about our industry, and came in a day early for our major networking event so he could speak one-on-one with our attendees. By doing all these things, he was able to take a rifle approach and zero in on what they needed most to hear. Because he built up rapport and credibility with everyone beforehand, the audience was really tuned in and receptive. Great job, Kevin!
Thomas A. Monahan, CAE
Executive Director
Certified Association Management Company
Longwood, FL USA
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Kevin,
I wanted to thank you for the workshop you conducted here. As the Client Relations Manager, it is important to me that we exceed our clients expectations. Your workshop was an excellent tool to get us to focus on listening to our clients needs and focus on what we do best. By having our team develop our customer service commitments, we now have a road map for what is the best way to exceed expectations for both internal and external customers. Thank you for a great workshop, I would highly recommend this to my colleagues.
Kim El Oufir
Client Relations Manager
Multifamily Services
Vertex Business Services
Tampa, FL USA
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“In the day of electronic media, technology and impressing your audience with the latest transitions, The Amazing Service Guy takes you back to a time when it was enough to be informed and entertained by the speaker. Kevin gives a presentation that is incredibly poignant and beneficial for companies of any level and does so from a neatly-organized legal pad that incorporates many of the unique qualities of the audience to which he speaks. Our regional conference gathered concrete contractors from a diverse geographic distribution and broad spectrum of corporate size. His message was taken by each and gave beneficial information for ways they could rise above their competition at each and every opportunity. We will definitely pursue bringing Kevin back into an event in the near future.”
James R. Baty II
Technical Director
Concrete Foundations Association
Mount Vernon, IA USA
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“He really is the Amazing Service Guy. He’s sincere. He gave volunteers a good overview of customer service, how to be good listeners, how to deal with challenging situations and to be appreciative.”
Kjersti L. O. Duncan
Volunteer Director
MSP 2008 Host Committee (for the Republican National Convention)
St. Paul, MN USA
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Kevin,
Thanks for your talk at the conference. I heard from many people that this was the best conference we have had to date. Thanks for making this successful. Your talk about bringing a human perspective to customer service was great for our staff to hear.
Thanks again Kevin,
Dave Wagner
St. Paul Regional Water Services
St. Paul, MN USA
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“Kevin’s presentation is reflective; he helps employees see the importance of reflecting on the service they personally provide from each customer’s viewpoint. He brings to light aspects that service providers too often overlook.”
Anne Slifer
Director of Human Resources
Moyer Indoor Outdoor
Philadelphia, PA USA
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“Kevin, your customer service seminar was wonderful! I’m really glad we had this seminar. When you showed me that statistic indicating that over 60% of lost customers are through bad service, I was shocked. All the advertising in the world won’t help if the people you bring in don’t get taken care of.
We don’t sell a glamorous product. It’s just paint. And every competitor sells equal quality paint. Only one thing can make a difference. ‘Wow’ service, or as you call it, ‘Amazing Service’.
You’ve put us on the path in that direction. We will integrate what we learned from you one step at a time. Like an overweight person trying to lose weight by starving himself or herself, true long term success only comes slowly and methodically. Overnight successes only last one night.
I’ll keep you updated on what we are doing. Later we can talk about our next step in attaining service Nirvana.”
Michael Perron
President
The Paint Depot
St. Thomas, VI USA
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“Kevin worked with my group and another consultant to provide a creative approach to customer service for service managers of our independent exclusive dealer network at our national meeting. He was able to draw from his experience and previous work and customize it to meet our need. The result was an engaging two part session where particpants left with actual tools they could apply once they returned to their worksites. Kevin was organized, always on time with deadlines, interested in modifying his material to meet our needs and followed up to make sure the message was hitting the mark. I hope we can use him again.”
Steve Eberly
Program Manager
Thermo King/Ingersoll Rand
Bloomington, MN USA
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“Kevin’s a really warm and approachable guy and his all round delivery was great. His seminar had the right balance of fun and an amazing learning experience which benefited our attendees”
Mike Daniels
Director
Invension International
Kuala Lumpur, Malaysia
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“Kevin provided speaking and training services for two of my clients. My clients gave high ratings on his services and one is considering having him come back as a regular trainer and consultant. I would highly recommend Kevin to anyone who needs a speaker/trainer/consultant within his topics.”
Wendi Moore-Buysse
President
Wendi Moore Agency LLC
Edina, MN USA
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“People who have attended Kevin’s training sessions have given him high ratings. We feel he brought professionalism, expert knowledge and a personal touch to his work with us. We would be happy to recommend him to any group looking for similar services.”
William Buckley,
President
Coffee News USA
Bangor, ME USA
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“Thank you Kevin for a very effective seminar.”
Patricia Doocy
HR Manager
North Suburban Communications Commission
Roseville, MN USA
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“Excellent, informative presentation!”
Ron Koebnick
Transitions Plus
Eden Prairie, MN USA
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“EXCELLENT! Kevin did a great job and the students were very responsive. I would like to have Kevin come back for future presentations.”
Craig Anderson
Business Instructor
Shakopee High School
Shakopee, MN USA
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“Kevin led our team in practical, worthwhile discussions in which everyone willingly participated. He puts everyone in the room at ease with his presentation skills and common sense approach to everyday issues in the workplace.”
Trish Foutz
Human Resources Manager
Celebration Associates, LLC
Charlottesville, VA USA
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“I highly recommend Kevin as an outstanding presenter for any group wishing to have an enjoyable and interesting presentation.”
Lynn Bauer
ITT Technical Institute
Eden Prairie, MN USA
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“Kevin Stirtz was very knowledgeable, friendly, humorous, thorough and personable. He did a wonderful job. He kept the group’s attention and was able to get them involved. Kevin is very good at what he does!”
Teresa Vincent
HR Technician
City of Bemidji
Bemidji, MN USA
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Your Next Step
If you want to improve customer service you can get started today. Here are some next steps to consider:
- Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
- Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
- Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.
