Audience Comments

Comments from people who have attended presentations and workshops by Kevin Stirtz (The Amazing Service Guy)

From Educational Organizations

Kevin was informative yet funny. I enjoyed this presentation.

The seminar was wonderful. Interesting, enjoyable and Kevin was great!

Kevin is humorous but not over the top. Kept everyone’s attention. Excellent seminar.

I think it was an excellent seminar. Kevin was warm and personable and got people involved. I found it to be very rewarding.

Very good dynamic speaker with excellent sense of humor.

From Healthcare Organizations

Kevin is an excellent speaker. His material and information was very helpful.

Great examples and stories. Helpful problem solving ideas. Kevin is a great speaker. He really included everyone.

Kevin was a Wonderful speaker. Very helpful presentation. It was a lot of fun how he got everyone involved.

Kevin is an excellent speaker. He made it enjoyable as well as educational.

Kevin was great. He involved the entire group.

All my expectations were met and exceeded.

I learned much more than I was expecting. Kevin used good examples and is a very clear and understandable speaker.

My #1 goal was met & exceeded. Great advice. Can’t wait to try it in the real world.

From Government Agencies and Offices

I felt it was a very good presentation. Lots of great ideas. Very knowledgeable.

Excellent examples. Most seminars I attend are boring but Kevin kept this interesting throughout the whole day. Very enjoyable and well worth my time.

Kevin was an excellent speaker and gave specific examples of things we can relate to and how we can change things for the future. Content was excellent. Very informative.

The seminar helped me understand what customers are looking for from me.

Kevin was knowledgeable and entertaining.

Kevin discussed solutions that I had never thought of. I learned new ways to deal with people and situations.

From Manufacturing Companies

Everything was great. Kevin delivered a very meaningful presentation.

Kevin is a wonderful presenter! he keeps you involved and interested in the topic.

This seminar was useful and interesting because of the presenter, Kevin Stirtz. Very good points to bring back to the workplace and put to use.

Very well presented. Kevin kept it interesting and fun.

Probably the best seminar I’ve ever attended.

Content was excellent & I can see myself applying it at work.

From Retail Companies

Kevin was a fantastic speaker. Gave many examples/suggestions. Very personable and full of knowledge.

It was a great seminar. Information was very helpful and pertinent. Kevin was engaging and interesting.

Kevin Stirtz was very informative. He made the seminar fun and interactive. I would recommend this seminar.

Kevin is an outstanding trainer. He is knowledgeable and entertaining.

Session was informative and educational. Met every question or concern I had. Kevin was friendly, informative and humorous.

Very useful. Great tools to use. Kevin was very good, very personable and kept us interested despite the heat and lack of air-conditioning.

Kevin, you’ve put us on the right path.

From Transportation Companies

Very enjoyable and informative.

Excellent presentation. Met my expectations. Kevin did a wonderful job.

Very helpful. Kevin was excellent.

Kevin was very energetic. He kept it relevant to our jobs.

Kevin kept us involved and kept it interesting. It was a very good seminar.

From Distribution Companies

Gave lots of good ideas. Kevin was very helpful and easy to listen to. I will be able to use the information in my workplace.

Kevin was very positive and dynamic. he encouraged and applied all examples given by participants. He has a great personality and credibility in the topic.

I got a lot out of this session. Kevin got everyone involved and made it a fun learning experience.

From Technology Companies

Kevin was outstanding! This workshop helped with learning about better communication and building a better relationships with customers.

I picked up good information to take back to the office.

Kevin does a great job at maintaining the group’s interest. He also provided many examples which are helpful to bring the topic back to reality.

More than I expected!

Hats off to Kevin for motivating our group!

From Service Companies

Kevin was very energetic and motivating.

Kevin kept the seminar interesting and fun.

I was pleasantly surprised about the information given at all levels. Kevin is a great speaker. Very easy to listen to.

From Hospitality Companies

Kevin really took the time to answer questions and provide ways to apply the teachings to our unique work environments.

Provided new tools to handle customers effectively.

Helped me a lot on how to deliver better customer service.

From Real Estate Companies

Very good, got the audience involved. Easy to follow. Good sense of humor.

From Non-Profit Organizations

Very informative!

Kevin was very friendly and knowledgeable.

This was a great investment for my organization.

From Defense Contractors

This seminar was very good. The examples given were very appropriate and useful. Kevin was excellent. He was very knowledgeable, polite and kind!

After this seminar I feel I can reduce my stress and be more productive.

From Banking and Financial Companies

The presentation bolstered and aided my belief that excellent customer service is essential.

Kevin was a great example of amazing customer service – he lives what he teaches!

Above and beyond. Never a dull moment.

It was very enjoyable. Makes me feel that I really do make a difference in my customers daily life.

Today’s seminar will help me in my every day job. It will help me deal with every kind of customer, working with my teammates and dealing with my everyday challenges.

Kevin was excellent. Thank you!! This was exactly what I was looking for.
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Your Next Step

If you want to improve customer service you can get started today. Here are some next steps to consider:

  1. Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
  2. Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
  3. Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Technology

Customer service and Twitter

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

Feedback

How to get amazing online reviews from your customers

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

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