If you want to improve customer service in your organization, I can help. I have worked with a variety of organizations:
• A $6 billion dollar industrial manufacturer
• A paint store with 8 employees
• A firm that designs and builds homes for celebrities
• A non-profit youth mentoring program
• A chain of fitness studios
• A multi-national printing and technology company
• A 100+ year old company that provides home maintenance services
• An auto parts retailer
(And many others.)
All my products, programs and services are designed with a simple goal:
To help you improve your customer service.
Helping You Increase Customer Loyalty
My services are all focused on helping you increase customer loyalty. You want more customers coming back. My goal is to help you make that happen.
The primary way I work with companies is to teach and help implement the Amazing Service model. It’s a process that helps you and your team understand how to better serve your customers so they will naturally do more business with you.
My system focuses on both the cultural and strategic part of your organization. It also addresses the tactical and behavioral aspects. You need to improve both if you want a sustainable improvement in customer loyalty driven by better service.
Consulting Services
My consulting is focused on teaching people all aspects of the Amazing Service model and helping them implement it. I do NOT do the implementation! I advise (or “coach” if you prefer that word). My role is to be an expert guide as you and your team learn a new process to improve how to take care of your customers.
Subject Matter Expert
In this role I will help you create policies, programs and or internal training curriculum that is effective and relevant. Your role is to create the material. My role is to be your guide and sounding board through the process. Whether your material is already in place or simply an idea, I can help you make it useful by lending my experience and expertise as your advisor.
These are areas where I can be most helpful in reviewing or helping you create/improve:
o Customer service standards
o Internal training programs
o Customer support policies
o Customer complaint process
o Mystery shopping programs
o Customer feedback systems
Group or Meeting Facilitator
Do you want more productive meetings?
We all know how easy it is for meetings to get off track and produce little tangible value for the time and effort. But it doesn’t have to be that way.
I am a trained and experienced facilitator. I have worked with hundreds of groups in many settings. From executives to sales teams to customer service staff. I have helped organizations create strategic plans, customer service standards, marketing messages, sales and lead generation plans, crisis response plans and others.
Teleconferences and Webinars
Would you like the energy and new ideas that comes from a live workshop or training session – but without the travel cost and disruption to your staff?
Sometimes a webinar or teleconference is a better alternative. Because they cost less and take less time, you can conduct more webinars or teleconferences than live workshops. This enables you to focus each session more closely on one or a few topics. And it gives your team more opportunity to learn, remember and use the new information better.
My webinars and teleconferences are tailored to your situation and goals. The topics are all about increasing customer loyalty by improving customer service.
Webinars and teleconferences are typically 60-90 minutes long. We use our core content and curriculum and I tailor it to fit your industry, situation and objectives.
Your Next Step
If you want to improve customer service you can get started today. Here are some next steps to consider:
- Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
- Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
- Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.
