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A Fresh, New Approach to Customer Service Training

Across the USA and in Europe, Asia Pacific and even the Caribbean, organizations have hired Kevin Stirtz to help improve the quality of customer service they deliver.

Kevin has worked with thousands of people in small, medium and large companies, hospitals, non-profits, colleges and universities and government agencies. From Fortune 500 manufacturers, to global banks. From small non-profit agencies to hotels, restaurants, retail stores, construction companies, to fitness companies. Kevin has worked with a wide variety of organizations to help them improve customer service.

His mission is to helping organizations like yours increase customer loyalty by delivering Amazing Service to every customer every time with no exceptions and no excuses. He can help you keep your customers coming back.

Audience Comments

From a Healthcare Company:

“I learned much more than I was expecting. Kevin used good examples and is a very clear and understandable speaker.”

“My #1 goal was met & exceeded. Great advice. Can’t wait to try it in the real world.”

From a Bank:

“Today’s seminar will help me in my every day job. It will help me deal with every kind of customer, working with my teammates and dealing with my everyday challenges.”

From a Hospitality Company:

“Kevin really took the time to answer questions and provide ways to apply the teachings to our unique work environments.”

From a Retail Company:

“Very useful. Great tools to use. Kevin was very good, very personable and kept us interested despite the heat and lack of air-conditioning.”

From a Manufacturing Company:

“Content was excellent & I can see myself applying it at work.”

From a service company:

“Kevin kept the seminar interesting and fun.”

From a Technology Company:

“Kevin does a great job at maintaining the group’s interest. He also provided many examples which are helpful to bring the topic back to reality.”

The bottom line is this:

Kevin brings you platform skills (so people don’t get bored), content expertise (so your people get useful and usable information) and people knowledge (so they remember what they learn).

We all know this is NOT the case with many speakers. And when your speaker lacks one of these key elements, the success of your event is at risk. You are less likely to accomplish your objectives.

Click here for pricing and other information on these programs.

Presentation Topics

• How to keep your customers coming back again and again
• Increase customer retention and referrals
• How to deliver Amazing Customer Service to every customer every time
• Strategies to create a culture of service in your organization
• Improve customer feedback to improve customer loyalty
• Deliver an Amazing experience to your customers
• Boost your revenue and profits by increasing customer loyalty
• How to stay motivated to deliver Amazing Customer Service every day

Note: Kevin will learn about your company, your industry and your meeting objectives so he can tailor your presentation to your group. You will receive a presentation that fits your situation, your objectives and your group.

Presentation Formats

• Opening keynotes
• Closing keynotes
• Breakout sessions
• Workshops, seminars & training

Click here to download Kevin’s one-sheet which has information on his programs and client/participant feedback.

Kevin’s Most Popular Workshops

Never Lose Another Customer

The majority of customers who leave a business do so because of bad customer service. This means customer attrition is a FIXABLE problem. You can (and you should) do something about it. And if you do you can expect revenue and profits to increase because customer loyalty is good for business.

Now you can start increasing customer loyalty in your organization, and it won’t cost you a fortune. This fast-paced, valuable workshop gives you everything you need to start building a solid base of more loyal customers.

This session will help you understand and implement simple practices that will build a culture of service in your organization. And when you do that you’ll find your customers and employees become more engaged and more loyal. You’ll discuss the unique model Kevin Stirtz has developed that can be applied to virtually any organization. And you’ll learn how the Customer Loyalty Formula works and how to use it in your company.

This is a unique seminar tailored to your company. It is hands on and interactive. At the end you will have a concrete plan to begin building customer loyalty in your company starting right away. With this workshop you have the power to change your organization.

Your attendees will learn:

• The three most important benefits of customer loyalty
• How to put the Customer Loyalty Formula to work in your organization
• The four Requirements of Amazing Service and how to know if you’re meeting them
• How values and leadership drive loyalty in any organization
• A seven step model to create a customer-centric company
• How to get genuine buy-in from everyone on your team

Primary audience: Owners, executives, managers
Also good for: Supervisors and team leaders
Format: Seminar, workshop, company meeting
Time: 2-3 hours

Click here for pricing and other information on this program.

Customer Service Power Tools

This is a new and fun way to deliver effective customer service training. It offers solid, proven skills-based training in a fresh new format that is tailored to your company, your industry and your learning objectives.

Customer Service Power Tools are specific skills that can help anyone deliver Amazing Customer Service. Each power tool is a stand alone learning module. Each module contains critical content elements needed to assure learning and retention. They have been designed to overcome the age-old training problem of people forgetting new information and not putting it to use.

Prior to conducting this training, we work together to select the Customer Service Power Tools that are most appropriate for your group. The session is fun and interactive. It gets everyone thinking and talking about what great customer service means to them. And it provides useful and usable tools to begin delivering a higher level of customer service right away.

This unique customer service training seminar is unlike any other available.

Your attendees will learn:

• Specific customer service skills chosen by you
• Why such skills are important
• How to put them to work every day
• Tips to stay motivated to deliver Amazing Customer Service
• How to understand what their customers really want from them
• Real-world examples of these skills in use

Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff
Format: Seminar, workshop, company meeting
Time: 2-3 hours

Click here for pricing and other information on this program.

Note: Kevin will learn about your company, your industry and your meeting objectives so he can tailor your presentation to your group. You will receive a presentation that fits your situation, your objectives and your group.

Click here to download Kevin’s one-sheet which has information on his programs and client/participant feedback.

Presentations to help you increase Customer Loyalty

Kevin Stirtz is an accomplished professional speaker. He has spoken to thousands of people across the USA and in Europe, Asia Pacific and the Caribbean.

Kevin’s style is engaging and humorous yet relevant and practical. He’ll give your people tools they can use right away and motivation to use them. His audiences often ask for him to return because his message is fresh and funny but also useful and real-world. Kevin is a member of the National Speakers Association and has served on their board of directors in Minnesota.

Audience Comments

…“Very well presented. Kevin kept it interesting and fun.”

…“Great delivery. It was fun and interesting and went by so fast. I can’t believe it’s already time to go. I am leaving today with new tools to add to my toolbox.”

…“Excellent presentation. Met my expectations. Kevin did a wonderful job.”

…“I learned much more than I was expecting.”

…“I picked up good information to take back to the office.”

…“Kevin was a Wonderful speaker. Very helpful presentation. It was a lot of fun how he got everyone involved.”

See more client and audience feedback here.

The bottom line is this:

Kevin brings you platform skills (so people don’t get bored), content expertise (so your people get useful and usable information) and people knowledge (so they remember what they learn).

We all know this is NOT the case with many speakers. And when your speaker lacks one of these key elements, the success of your event is at risk. You are less likely to accomplish your objectives.

Click here for pricing and other information on these programs.

Presentation Topics

• How to keep your customers coming back again and again
• Increase customer retention and referrals
• How to deliver Amazing Customer Service to every customer every time
• Strategies to create a culture of service in your organization
• Improve customer feedback to improve customer loyalty
• Deliver an Amazing experience to your customers
• Boost your revenue and profits by increasing customer loyalty
• How to stay motivated to deliver Amazing Customer Service every day

Note: Kevin will learn about your company, your industry and your meeting objectives so he can tailor your presentation to your group. You will receive a presentation that fits your situation, your objectives and your group.

Presentation Formats

• Opening keynotes
• Closing keynotes
• Breakout sessions
• Workshops, seminars & training

Click here to download Kevin’s one-sheet which has information on his programs and client/participant feedback.

Kevin’s Most Popular Presentations

3 Steps to More Loyal Customers

How to Keep Your Customers Coming Back Again and Again

Customer loyalty is fundamental to the success of your company. Without it, expenses go up, profits go down, morale can suffer and your company is at greater risk. In fact, Bain & Company has found that a 5% increase in customer loyalty can lead to an increase in profits from 25% to 95%.

With more loyal customers, your company can grow faster, experience higher profits and offer many more opportunities to your employees.

Kevin Stirtz knows how to create more loyal customers. As an author and international speaker on the topic, Kevin has developed an effective, real-world system that can help your organization increase customer loyalty. The tools and insights he’ll share with you are powerful but simple. Any organization can use them to increase customer (and employee) loyalty.

With an engaging and informative session, Kevin will provide your group the ideas, tools and motivation to keep your customers coming back. He’ll share real-world examples and practical case studies you can apply to your own business. Your people will leave with real-world action items they can put to use right away.

This is a one of a kind presentation based on Kevin’s writing and consulting.

Your attendees will learn:

• The #1 reason customers leave and how you can prevent it
• 3 critical factors you need to begin building customer loyalty
• The single most effective way to increase customer retention
• How to get customers engaged as partners
• The most important thing you can do to keep customers coming back

Primary audience: Owners, executives, managers
Also good for: Supervisors and team leaders
Format: Keynote, breakout or company meeting
Time: Keynote or breakout: 30 to 90 minutes

Click here for pricing and other information on this program.

Choose to Be Amazing

Fresh New Tools to Help Your Team Deliver Amazing Customer Service Every Time

This session is about accountability, motivation and how-to. We all have the choice to deliver Amazing Customer Service every time. But we do not always do so. In this presentation, Kevin will show you how to stay motivated so you will always choose to be Amazing.

Your attendees will learn fresh new tools and tactics they can use to deliver better customer service. Kevin will share with them cutting edge research about how human behavior and emotions. And, using fun and realistic examples, he’ll show how you can use this powerful knowledge to stay motivated to deliver Amazing Customer Service to every customer every time. Your people will leave with a renewed energy and desire to provide the best customer service they can.

This is real-world, hands-on content you will not find anywhere else.

Your attendees will learn:

• 5 things every employee must do to serve customers well
• How to stay motivated to deliver Amazing Customer Service every time
• A simple secret that keeps customers smiling (and coming back!)
• Cutting-edge research and brain science that can help you deliver better customer service

Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff
Format: Keynote, breakout or company meeting
Time: Keynote or breakout: 30 to 90 minutes

Click here for pricing and other information on this program.

Note: Kevin will learn about your company, your industry and your meeting objectives so he can tailor your presentation to your group. You will receive a presentation that fits your situation, your objectives and your group.

Click here to download Kevin’s one-sheet which has information on his programs and client/participant feedback.

Partial Client & Audience List

Russell Stover Candies
Apogee
Urban Outfitters
Pep Boys
Supercuts
Embassy Suites
St. Paul Regional Water Services
Celebration Associates LLC
The Paint Depot
Viracon
Shred-it
Northern National Bank
Pine Country Bank
Wausau Windows
State Bank of St. Cloud
Big Bike Parts
Business Training Works LLC
Princeton Healthcare System
Team Sports Planet
Philadelphia Country Club
Farmers & Merchants State Bank
Inland Empire Bank
Conagra Foods
Crystal Farms
St. Francis Hospital
The Christ Hospital
Memorial Blood Centers
Wendi Moore Agency LLC
Merrill Brink International
Catco Parts & Service
Coffee News USA
Velocity Sports
City of Bemidji
Homestead Preserve
Thermo King
Minnesota Shredding LLC
Ingersoll Rand

Click here for pricing and other information on customer service training programs.

Client & Audience Comments

Client Comments

Testimonials for Kevin Stirtz

Personable and personalization are two words that characterize the Amazing Service Guy Kevin Stirtz and his presentations. Kevin was recently the featured speaker at our annual convention, and he really did his homework before speaking to our group. He reviewed our association client’s newsletters and videos, spoke with me and my staff at length about our industry, and came in a day early for our major networking event so he could speak one-on-one with our attendees. By doing all these things, he was able to take a rifle approach and zero in on what they needed most to hear. Because he built up rapport and credibility with everyone beforehand, the audience was really tuned in and receptive. Great job, Kevin!

Thomas A. Monahan, CAE
Executive Director
Certified Association Management Company
Longwood, FL USA
——————–

Kevin,

I wanted to thank you for the workshop you conducted here. As the Client Relations Manager, it is important to me that we exceed our clients expectations. Your workshop was an excellent tool to get us to focus on listening to our clients needs and focus on what we do best. By having our team develop our customer service commitments, we now have a road map for what is the best way to exceed expectations for both internal and external customers. Thank you for a great workshop, I would highly recommend this to my colleagues.

Kim El Oufir
Client Relations Manager
Multifamily Services
Vertex Business Services
Tampa, FL USA
——————–

“In the day of electronic media, technology and impressing your audience with the latest transitions, The Amazing Service Guy takes you back to a time when it was enough to be informed and entertained by the speaker. Kevin gives a presentation that is incredibly poignant and beneficial for companies of any level and does so from a neatly-organized legal pad that incorporates many of the unique qualities of the audience to which he speaks. Our regional conference gathered concrete contractors from a diverse geographic distribution and broad spectrum of corporate size. His message was taken by each and gave beneficial information for ways they could rise above their competition at each and every opportunity. We will definitely pursue bringing Kevin back into an event in the near future.”

James R. Baty II
Technical Director
Concrete Foundations Association
Mount Vernon, IA USA

——————–

Click here for pricing and other information on customer service training programs.

“He really is the Amazing Service Guy. He’s sincere. He gave volunteers a good overview of customer service, how to be good listeners, how to deal with challenging situations and to be appreciative.”

Kjersti L. O. Duncan
Volunteer Director
MSP 2008 Host Committee (for the Republican National Convention)
St. Paul, MN USA
——————–

My company hired Kevin Stirtz because we were looking to enhance our customer service skills. We are a service industry and we realized that the only way to set ourselves apart from others is to provide amazing customer service to our clients and potential clients.

Kevin administered two separate workshops for our organization. The first was for upper level management.  During this workshop he taught us the dynamics of a team and how to improve the effectiveness of our management skills.

Secondly, we held a workshop for our front line employees.  During this seminar, Kevin taught our employees how to effectively communicate our brand and values to our clients, how to provide amazing customer service without compromising your brand.

Our organization has improved significantly from the teachings Kevin has administered and I highly recommend his services to anyone interesting in improving the sales, camaraderie, and efficiency of their organization.

Monica Becker
Lime Fitness
Orlando, FL USA
——————–

Kevin,

Thanks for your talk at the conference. I heard from many people that this was the best conference we have had to date. Thanks for making this successful. Your talk about bringing a human perspective to customer service was great for our staff to hear.

Thanks again Kevin,

Dave Wagner
St. Paul Regional Water Services
St. Paul, MN USA
——————–

“Kevin’s presentation is reflective; he helps employees see the importance of reflecting on the service they personally provide from each customer’s viewpoint. He brings to light aspects that service providers too often overlook.”

Anne Slifer
Director of Human Resources
Moyer Indoor Outdoor
Philadelphia, PA USA
——————–

“Kevin, your customer service seminar was wonderful! I’m really glad we had this seminar. When you showed me that statistic indicating that over 60% of lost customers are through bad service, I was shocked. All the advertising in the world won’t help if the people you bring in don’t get taken care of.

We don’t sell a glamorous product. It’s just paint. And every competitor sells equal quality paint. Only one thing can make a difference. ‘Wow’ service, or as you call it, ‘Amazing Service’.

You’ve put us on the path in that direction. We will integrate what we learned from you one step at a time. Like an overweight person trying to lose weight by starving himself or herself, true long term success only comes slowly and methodically. Overnight successes only last one night.

I’ll keep you updated on what we are doing. Later we can talk about our next step in attaining service Nirvana.”

Michael Perron
President
The Paint Depot
St. Thomas, VI USA

——————–

“Kevin worked with my group and another consultant to provide a creative approach to customer service for service managers of our independent exclusive dealer network at our national meeting. He was able to draw from his experience and previous work and customize it to meet our need. The result was an engaging two part session where particpants left with actual tools they could apply once they returned to their worksites. Kevin was organized, always on time with deadlines, interested in modifying his material to meet our needs and followed up to make sure the message was hitting the mark. I hope we can use him again.”

Steve Eberly
Program Manager
Thermo King/Ingersoll Rand
Bloomington, MN USA

——————–

Click here for pricing and other information on customer service training programs.

“Kevin’s a really warm and approachable guy and his all round delivery was great. His seminar had the right balance of fun and an amazing learning experience which benefited our attendees”

Mike Daniels
Director
Invension International
Kuala Lumpur, Malaysia
——————–

“Kevin provided speaking and training services for two of my clients. My clients gave high ratings on his services and one is considering having him come back as a regular trainer and consultant. I would highly recommend Kevin to anyone who needs a speaker/trainer/consultant within his topics.”

Wendi Moore-Buysse
President
Wendi Moore Agency LLC
Edina, MN USA
——————–

“People who have attended Kevin’s training sessions have given him high ratings. We feel he brought professionalism, expert knowledge and a personal touch to his work with us. We would be happy to recommend him to any group looking for similar services.”

William Buckley,
President
Coffee News USA
Bangor, ME USA
——————–

“Thank you Kevin for a very effective seminar.”

Patricia Doocy
HR Manager
North Suburban Communications Commission
Roseville, MN USA
——————–

“Excellent, informative presentation!”

Ron Koebnick
Transitions Plus
Eden Prairie, MN USA
——————–

“EXCELLENT! Kevin did a great job and the students were very responsive. I would like to have Kevin come back for future presentations.”

Craig Anderson
Business Instructor
Shakopee High School
Shakopee, MN USA
——————–

“Kevin led our team in practical, worthwhile discussions in which everyone willingly participated. He puts everyone in the room at ease with his presentation skills and common sense approach to everyday issues in the workplace.”

Trish Foutz
Human Resources Manager
Celebration Associates, LLC
Charlottesville, VA USA
——————–

“I highly recommend Kevin as an outstanding presenter for any group wishing to have an enjoyable and interesting presentation.”

Lynn Bauer
ITT Technical Institute
Eden Prairie, MN USA
——————–

“Kevin Stirtz was very knowledgeable, friendly, humorous, thorough and personable. He did a wonderful job. He kept the group’s attention and was able to get them involved. Kevin is very good at what he does!”

Teresa Vincent
HR Technician
City of Bemidji
Bemidji, MN USA
——————–

Click here for pricing and other information on customer service training programs.

Comments from Attendees

From Educational Organizations

Kevin was informative yet funny. I enjoyed this presentation.

The seminar was wonderful. Interesting, enjoyable and Kevin was great!

Kevin is humorous but not over the top. Kept everyone’s attention. Excellent seminar.

I think it was an excellent seminar. Kevin was warm and personable and got people involved. I found it to be very rewarding.

Very good dynamic speaker with excellent sense of humor.

From Healthcare Organizations

Kevin is an excellent speaker. His material and information was very helpful.

Great examples and stories. Helpful problem solving ideas. Kevin is a great speaker. He really included everyone.

Kevin was a Wonderful speaker. Very helpful presentation. It was a lot of fun how he got everyone involved.

Kevin is an excellent speaker. He made it enjoyable as well as educational.

Kevin was great. He involved the entire group.

All my expectations were met and exceeded.

I learned much more than I was expecting. Kevin used good examples and is a very clear and understandable speaker.

My #1 goal was met & exceeded. Great advice. Can’t wait to try it in the real world.

From Government Agencies and Offices

I felt it was a very good presentation. Lots of great ideas. Very knowledgeable.

Excellent examples. Most seminars I attend are boring but Kevin kept this interesting throughout the whole day. Very enjoyable and well worth my time.

Kevin was an excellent speaker and gave specific examples of things we can relate to and how we can change things for the future. Content was excellent. Very informative.

The seminar helped me understand what customers are looking for from me.

Kevin was knowledgeable and entertaining.

Kevin discussed solutions that I had never thought of. I learned new ways to deal with people and situations.

From Manufacturing Companies

Everything was great. Kevin delivered a very meaningful presentation.

Kevin is a wonderful presenter! he keeps you involved and interested in the topic.

This seminar was useful and interesting because of the presenter, Kevin Stirtz. Very good points to bring back to the workplace and put to use.

Very well presented. Kevin kept it interesting and fun.

Probably the best seminar I’ve ever attended.

Content was excellent & I can see myself applying it at work.

From Retail Companies

Kevin was a fantastic speaker. Gave many examples/suggestions. Very personable and full of knowledge.

It was a great seminar. Information was very helpful and pertinent. Kevin was engaging and interesting.

Kevin Stirtz was very informative. He made the seminar fun and interactive. I would recommend this seminar.

Kevin is an outstanding trainer. He is knowledgeable and entertaining.

Session was informative and educational. Met every question or concern I had. Kevin was friendly, informative and humorous.

Very useful. Great tools to use. Kevin was very good, very personable and kept us interested despite the heat and lack of air-conditioning.

Kevin, you’ve put us on the right path.

From Transportation Companies

Very enjoyable and informative.

Excellent presentation. Met my expectations. Kevin did a wonderful job.

Very helpful. Kevin was excellent.

Kevin was very energetic. He kept it relevant to our jobs.

Kevin kept us involved and kept it interesting. It was a very good seminar.

From Distribution Companies

Gave lots of good ideas. Kevin was very helpful and easy to listen to. I will be able to use the information in my workplace.

Kevin was very positive and dynamic. he encouraged and applied all examples given by participants. He has a great personality and credibility in the topic.

I got a lot out of this session. Kevin got everyone involved and made it a fun learning experience.

Click here for pricing and other information on customer service training programs.

From Technology Companies

Kevin was outstanding! This workshop helped with learning about better communication and building a better relationships with customers.

I picked up good information to take back to the office.

Kevin does a great job at maintaining the group’s interest. He also provided many examples which are helpful to bring the topic back to reality.

More than I expected!

Hats off to Kevin for motivating our group!

From Service Companies

Kevin was very energetic and motivating.

Kevin kept the seminar interesting and fun.

I was pleasantly surprised about the information given at all levels. Kevin is a great speaker. Very easy to listen to.

From Hospitality Companies

Kevin really took the time to answer questions and provide ways to apply the teachings to our unique work environments.

Provided new tools to handle customers effectively.

Helped me a lot on how to deliver better customer service.

From Real Estate Companies

Very good, got the audience involved. Easy to follow. Good sense of humor.

From Non-Profit Organizations

Very informative!

Kevin was very friendly and knowledgeable.

This was a great investment for my organization.

From Defense Contractors

This seminar was very good. The examples given were very appropriate and useful. Kevin was excellent. He was very knowledgeable, polite and kind!

After this seminar I feel I can reduce my stress and be more productive.

From Banking and Financial Companies

The presentation bolstered and aided my belief that excellent customer service is essential.

Kevin was a great example of amazing customer service - he lives what he teaches!

Above and beyond. Never a dull moment.

It was very enjoyable. Makes me feel that I really do make a difference in my customers daily life.

Today’s seminar will help me in my every day job. It will help me deal with every kind of customer, working with my teammates and dealing with my everyday challenges.

Kevin was excellent. Thank you!! This was exactly what I was looking for.

Click here for pricing and other information on customer service training programs.

Programs
Clients
One Sheet (PDF format)

Professional Affiliations

NSA-MN.com

NSASpeaker.org

IFFPS.org