Services

Services available to you

I conduct workshops, speak at conferences and meetings and I offer consulting and facilitation services. These services are all based on the 6 Habits of Amazing Service and are designed to help you increase customer loyalty by improving customer service.

Workshops

Presentations

Consulting Services

Products

My products and services are designed to help you increase Customer Loyalty by improving customer service. When you do this you can expect revenue and profits to increase. Even better you can build a healthier and more sustainable organization.

I help you move the needle.

Customer Loyalty Guage

Your Next Step

If you want to improve customer service you can get started today. Here are some next steps to consider:

  1. Call (1-952-212-4681) or email me (no charge) . I can help you decide if my services might be useful to you.
  2. Buy a copy of my latest book for fast and helpful ideas to improve customer service right away.
  3. Subscribe to my free weekly email newsletter that has tips and tools you can use and share with your employees.

Service Recovery

Are Your Customer Service Recoveries Really Recoveries?

By Bill Hogg on March 8, 2010

Recently my wife picked up dinner for 4 on the way home from work. We had ordered online from Swiss Chalet (Canadian Rotisserie chicken franchise). Swiss Chalet is known for their dipping sauce, which is included with every signature meal.

When she arrived home, we discovered that the “special sauce” was not included in the order.

I called the order desk to report this lapse and the conversation went something like this.

Read full story

Technology

Customer service and Twitter

By Dennis Snow on March 11, 2010

The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.

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Feedback

How to get amazing online reviews from your customers

By Kevin Stirtz on February 24, 2010

More and more customers are going online before AND after they do business with a company. They’re getting smart about using online tools to make the best decision about who they do business with.

To thrive in this new world of connected customers you need to do more than ever to make sure your customers get the experience they want. If you do this well you can leverage the power of online feedback and reviews to grow your business. If you fail at this, the online chatter about your business can tarnish your reputation both online and off.

Read full story

Free Customer Service Tips

Create an Amazing Service Brand

Now you can improve customer service and save money.

Our new Trainer's Toolkit enables you to conduct a professional customer service seminar in your organization at a fraction of the cost of hiring a professional trainer. Click here to learn more.

Service Software

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