Presentation Topics
Presentation Formats
Click here to download my one-sheet which has information on my programs, clients, fees and feedback from people who have attended my programs.
Kevin’s Most Popular Programs
Never Lose Another Customer
Learn how to grow your organization with Amazing Service
This session is perfect for leaders at all levels of your organization. It will help them see how better customer service leads to improved loyalty which leads to more profits and healthier, more sustainable growth. It also shows them how to get started making it happen. This presentation includes tools, tips, suggestions and a valuable 3-step method to improve customer service and loyalty in any organization starting right now.
Primary audience: Owners, executives, managers
Also good for: Supervisors and team leaders
Format: Keynote, breakout or workshop
Time: Keynote or breakout: 30 to 90 minutes; Workshop: 1/2 day session
How to Deliver Amazing Service to Every Customer Every Time with No Exceptions and No Excuses
Guaranteed tools and rules to help everyone deliver better service.
This fun yet practical session gives your front-line people specific take aways they can use to start delivering better service right away. And there’s more! They’ll also discover why it’s so important to deliver Amazing Service to every customer every time with no exceptions. This is a powerful presentation that can help you boost customer loyalty quickly.
Primary audience: Front line (customer-facing) employees
Also good for: Supervisors, team leaders and managers who coach customer-facing staff
Format: Workshop/seminar
Time: 1/2 day session
Click here to download my one-sheet which has information on my programs, clients, fees and feedback from people who have attended my programs.
Partial Client & Audience List
Russell Stover Candies
Urban Outfitters
Pep Boys
Supercuts
Embassy Suites
The Paint Depot
Shred-it
Northern National Bank
Pine Country Bank
State Bank of St. Cloud
Big Bike Parts
Princeton Healthcare System
Team Sports Planet
Philadelphia Country Club
Farmers & Merchants State Bank
Inland Empire Bank
Conagra Foods
Crystal Farms
St. Francis Hospital
The Christ Hospital
Memorial Blood Centers
Merrill Brink International
Catco Parts & Service
Coffee News USA
Velocity Sports
City of Bemidji
Homestead Preserve
Thermo King
Minnesota Shredding LLC
Ingersoll Rand
Client & Audience Comments
“Kevin, your customer service seminar was wonderful! I’m really glad we had this seminar. When you showed me that statistic indicating that over 60% of lost customers are through bad service, I was shocked. All the advertising in the world won’t help if the people you bring in don’t get taken care of.
We don’t sell a glamorous product. It’s just paint. And every competitor sells equal quality paint. Only one thing can make a difference. ‘Wow’ service, or as you call it, ‘Amazing Service’.
You’ve put us on the path in that direction. We will integrate what we learned from you one step at a time. Like an overweight person trying to lose weight by starving himself or herself, true long term success only comes slowly and methodically. Overnight successes only last one night.
I’ll keep you updated on what we are doing. Later we can talk about our next step in attaining service Nirvana.”
Michael Perron
The Paint Depot
St. Thomas, US Virgin Islands
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“Kevin worked with my group and another consultant to provide a creative approach to customer service for service managers of our independent exclusive dealer network at our national meeting. He was able to draw from his experience and previous work and customize it to meet our need. The result was an engaging two part session where particpants left with actual tools they could apply once they returned to their worksites. Kevin was organized, always on time with deadlines, interested in modifying his material to meet our needs and followed up to make sure the message was hitting the mark. I hope we can use him again.”
Steve Eberly
Thermo King/Ingersoll Rand
Bloomington, MN USA
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“People who have attended Kevin’s training sessions have given him high ratings. We feel he brought professionalism, expert knowledge and a personal touch to his work with us. We would be happy to recommend him to any group looking for similar services.”
William Buckley,
President
Coffee News USA
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“Kevin Stirtz was very knowledgeable, friendly, humorous, thorough and personable. He did a wonderful job. He kept the group’s attention and was able to get them involved. Kevin is very good at what he does!”
Teresa Vincent
City of Bemidji
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“My #1 goal was met & exceeded. Great advice. Can’t wait to try it in the real world.”
“Content was excellent & I can see myself applying it at work.”
“Hats off to Kevin for motivating our group!”
“Helped me a lot on how to deliver better customer service.”
“Gave me a better understanding of how to deal w/customers without taking things personally.”
“Great delivery. It was fun and interesting and went by so fast. I can’t believe it’s already time to go. I am leaving today with new tools to add to my toolbox.”
“Expanded my customer service skills.”
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To learn more about how The Amazing Service Guy might help your company improve revenue and profits by delivering amazing service, please call Kevin Stirtz today at 1-952-212-4681. Or send an email using this CONTACT form.
Click here to download my one-sheet which has information on my programs, clients, fees and feedback from people who have attended my programs.
