Here is my list of over 200 of the best customer service quotes available.
You can download the entire list in PDF format here.
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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
-Zig Ziglar
Author of: Better Than Good: Creating a Life You Can’t Wait to Live
Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ”What’s in it for me?”
-Brian Tracy
Author of: Reinvention: How to Make the Rest of Your Life the Best of Your Life
The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
-Peter Drucker
Author of: The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done
The best ideas in the world will accomplish nothing if you leave them on paper. Talk about them. Debate, discuss, argue. Put them into action. Then you can change the world.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
The best listener is the one who really cares about the other person.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
The best way to find yourself is to lose yourself in the service of others.
-Mahatma Gandhi
The Essential Gandhi: An Anthology of His Writings on His Life, Work, and Ideas
The biggest reason that positive endings don’t happen is because employees are trained on policies and rules rather than principles.
-Jeffrey Gitomer
Author of: Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
The customer experience is the next competitive battleground.
-Jerry Gregoire
The customer is king.
-Unknown
The customer is why you go to work. If they go away, you do, too.
-David Haverford
The customer perceives service in his or her own terms.
-Arch McGill
The customer’s perception is your reality.
-Kate Zabriskie
Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy. Just keep ‘em smiling. Do that every day and your business will be fine.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
-Max DePree
Author of: Leadership Is an Art
The first step to success in any business is to ask your customers what they want.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
The goal as a company is to have customer service that is not just the best but legendary.
-Sam Walton
The 10 Rules of Sam Walton: Success Secrets for Remarkable Results
The high destiny of the individual is to serve rather than to rule.
-Albert Einstein
Author of: The World As I See It
The interesting thing is when we design and architect a server, we don’t design it for Windows or Linux, we design it for both. We don’t really care, as long as we’re selling the one the customer wants.
-Michael Dell
Business Leaders: Michael Dell
The longer you wait, the harder it is to produce outstanding customer service.
-William H. Davidow
Author of: Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
-Tom Peters
Author of: In Search of Excellence: Lessons from America’s Best-Run Companies
The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
-Henry Ford
My Life and Work – An Autobiography of Henry Ford
The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.
-John Russell, President, Harley Davidson
100 Years of Harley Davidson
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
-Kerry Stokes
The only thing you will take through those pearly gates is what you have given away.
-Marcia Moore
The price of greatness is responsibility.
-Winston Churchill
The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.
-John Woods
The purpose of business is to create and keep a customer.
-Peter Drucker
Author of: The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done
The quality of our work depends on the quality of our people.
-Unknown
The road to daily happiness is not hard to find, it’s what we do for others that brings us peace of mind.
-Unknown
The secret to success in business, and in life, is to serve others. Put others first in all you do.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
