Here is my list of over 200 of the best customer service quotes available.
You can download the entire list in PDF format here.
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Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers.
-Ross Perot
Author of: On Wings of Eagles
Care more than others think wise. Risk more than others think safe. Dream more than others think practical. Expect more than others think possible.
-Howard Schultz, CEO Starbucks Coffee
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Choose to deliver amazing service to your customers. You’ll stand out because they don’t get it anywhere else.
-Kevin Stirtz
Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back
Coming together is a beginning. Keeping together is progress. Working together is success.
-Henry Ford
My Life and Work – An Autobiography of Henry Ford
Communication is everyone’s panacea for everything.
-Tom Peters
Author of: In Search of Excellence: Lessons from America’s Best-Run Companies
Consumers are statistics. Customers are people.
-Stanley Marcus, former President Neiman Marcus
Author of: Quest for the Best
Customer complaints are the schoolbooks from which we learn.
-Unknown
Customer satisfaction is worthless. Customer loyalty is priceless.
-Jeffrey Gitomer
Customer service is awareness of needs, problems, fears and aspirations.
-Unknown
Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity.
-Leon Gorman, CEO L.L.Bean
L.L. Bean: The Making of an American Icon
Customer service is training people how to serve clients in an outstanding fashion.
-Unknown
Customer service means projecting a positive image.
-Unknown
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
-Donald Porter, V.P. British Airways
Customers long to interact with – even relate to – employees who act like there is still a light on inside.
-Chip Bell
Author of: Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Customers perceive service in theor own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
-Tom Peters
Author of: In Search of Excellence: Lessons from America’s Best-Run Companies
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
-Brian Tracy
Author of: Reinvention: How to Make the Rest of Your Life the Best of Your Life
Customers who are merely satisfied remain your customers only as long as everything goes their way.
-Chip Bell
Author of: Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
Customers will want to talk to you if they believe you can solve their problems.
-Jeffrey Gitomer
Do right. Do your best. Treat others as you want to be treated.
-Lou Holtz
Author of: Wins, Losses, and Lessons: An Autobiography
Do what you do so well that they will want to see it again and bring their friends.
-Walt Disney
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
-Larry Winget
Author of: Only The Best On Customer Service
Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!
-Gene Buckley, President Sikorsky Aircraft
