Articles and interviews in the media.

Push to key into customer habits, loyalty (NewsDay)

What Do Your Customers Really Want? Here’s How to Find Out (New York Times)

How Would Your Phone Calls Look in Person? (Chicago Sun Times)

JPMorgan Chase Backtracks on Fees After Firestorm of Feedback (Chicago Sun Times)

While others cut, real leaders stand by their people (StarTribune)

For More Loyal Customers, You Need to Deliver the Right Experience (Human Capital Institute)

Always Match Training with Learning Styles (Kiplinger.com)

In survey, travel industry ranks worse than insurance industry for customer service (Gadling.com)

The Secret of Barack Obama’s Success (Chicago Sun Times)

This Company Cares About their Customers (Chicago Sun Times)

5 New Year’s Resolutions for Amazing Customer Service (Reuters)

Top Ten Ways Retailers Can Sell More This Holiday Season (Reuters)

Assure Your Customers (Post Tribune)

Bringing “Sexy” Back to Customer Service Technologies (ManageSmarter)

Ask the Experts (Dance Retailer News)

To wow your customers, do something positive and unexpected (Chicago Sun Times)

Increase Customer Loyalty by Valuing Complaints (CRMAdvocate.com)

Six Steps to More Loyal Customers (TravelAgentCentral.com)

Thank Your Customers for Complaining (Reuters)

Grow Your Business by Firing Customers (CBS News)

Six Steps to More Loyal Customers (Hotel Online)

Fashion 411 Interview with Barbra Horowitz (KarmaSol Radio)

Small business: Good customer service is key (Newsday)

You’re Here to Serve Your Customers (The Key)

Six Steps to More Loyal Customers (Inside Small Business)

Customer Service Carnivale (Reuters)

Six Steps to More Loyal Customers (HVACR Business Magazine)

Pledged to serve (Arkansas Democrat-Gazette)

Showing GOP visitors cities’ best face is Stirtz’s goal (Minneapolis StarTribune)

Target Stung by Customer Service Mishap (Reuters)

Did Starbucks Stumble on Service? (Reuters)

Top Ten List (Twincities.com)

Incentives Don’t Achieve True Customer Loyalty (BusinessWeek)

Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want (Reuters)

Book aims to help businesses improve customer service (Burnsville Sun Current)

Six Steps to Amazing Service (The Key)

Tee Up Repeat Business (Golf Range Times)

Small grocers battle to stay alive in Sacramento area (Sacramento Bee)

Take The Chill Out Of Cold Calling (StarTribune)

You’ve Been Branded (Insight Magazine)

Four Things Any Company Can Do to Improve Customer Service (Boston Globe)

Seen on Screen (Insight Magazine)

Six Steps to Remarkable Service (Customer Service Manager)

Deciphering your Web site traffic reports: 5 tips (Microsoft.com)

11 Ways Your Prospect Decides If He Wants To Do Business With You (Sales Team Tools)

Customer Service That Shines (Vows Magazine)

Look what Google can do now (Ft. Worth Star-Telegram)

Best Practices (Synygy - The Sales Performance Management Magazine)

From zero to hero (South China Morning Post)

Evangelize Your Customers (Nielsen Business Media - Small Business Resource Center)

Say Thanks (Wearables Business)

Where’s My Storefront? (Wearables Business)

Sales Star Profile (SellingCrossing.com)

12 things you shouldn’t publish on your site (Microsoft.com)

Making a Good First Impression (Vows Magazine)

Balancing Work & Life: Eating Right (SmartMoney)

Scattering seeds of change on the Web (StarTribune)

Help TDG Celebrate Blog Action Day (the daily green)

Attract Out-of-towners (LowesforPros.com)

Today’s business cards offer a new edge (Boston Globe)

Marketing and Promoting Your Business (Southern Hospitality Magazine)

iPhone Price Cut Gamble Has Customers Abuzz (CRM Buyer)

Is Cold Calling Dead? (CBS News)

Top 10 Tips for Using Web 2.0 to Promote Your Business (SiteProNews)

Cold Calling Can Still Be Lucrative (HVACR Business)

Discover Web 2.0 (Nielsen Business Media - Small Business Resource Center)

Is ‘Sicko’ Post a Chink in Google’s Armor? (E-Commerce Times)

New eBook Offers News Rules for Public Speakers (OpenPR)

Public speaking happens, let’s do it with excellence (The Virtual Wire)

eBook Offers New Rules for Public Speakers (PR.COM)

Being Listened To Tops Survey Of Things Customers Want Most (CityNews.ca)

What Do Your Customers Really Want? Survey Reveals the Truth (ClickPress.com)

Customer Service Expert Offers Tips for a Perfect Valentine’s Day (PR.COM)

10 Things I Love about the Charlotte Airport (Airport Update)

SmallBusinessGurus.com Gives The World of Small Business Expertise at Your Fingertips (PRLeap.com)

Follow the Lead Pool and Spa News)

Your Guide to Getting More Word of Mouth Referrals (Lake Minnetonka Area Chamber of Commerce Newsletter)

Kevin Stirtz Featured in Business Experts Book (PR.COM)

When the Competition Leaves (MyBusiness Magazine)

Kevin Stirtz Named Top 10 Marketing Author at EzineArticles.com (PRLeap.com)

Marketing Entrepreneur Writes Marketing Book for Smart People, Donates Profits to Charity (PR.COM)

Cleanest Rooms in Town (InnKeeper.ca)

PowerBlog Review: Revenue Roundtable (SmallBizTrends.com)

Burnsville Business Blogger Earns PowerBlog Review (PRWeb.com)

Burnsville, MN Seeks World Record (Thisweek-Online)

Burnsville, Minnesota Trying To Muster 100 Fire Trucks For Upcoming 9/11 Tribute (Firehouse.com)

Kevin Stirtz Background

Kevin Stirtz is the “Amazing Service Guy”. He is an expert at helping retail and service companies improve the quality of service they deliver to their customers. His most recent book (published in April 2008) is called:

“More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back.”

(Click here to learn more about this book.)

Kevin is a professional speaker, facilitator, seminar leader and consultant. He has a bachelor’s degree from the University of Minnesota. He is a customer service expert with real-world experience gained in the trenches over the last two decades. He has written and published over 200 articles and he writes a column for AllBusiness.com.

In 2004, Kevin helped his hometown set a world’s record to help promote the 25th anniversary of their community celebration. He has served on several nonprofit boards and committees and has volunteered for many organizations from chambers of commerce to the humane society to educational and youth organizations. In 2008 he was elected to the board of directors of the National Speaker’s Association, Minnesota Chapter.

Kevin lives in Burnsville, MN, where he grew up. He and and wife (Debbie) are regularly seen around town walking their basset hound (Maggie) or dining at their favorite local restaurants.

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To learn more about how Kevin might help your company improve revenue and profits by delivering amazing service, please call him today at 1-952-212-4681. Or send an email using this CONTACT form.