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	<title>AmazingServiceGuy.com</title>
	<link>http://amazingserviceguy.com</link>
	<description>Customer service training</description>
	<lastBuildDate>Thu, 11 Mar 2010 20:28:10 +0000</lastBuildDate>
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		<title>AT&amp;T customer service employee saves customer&#8217;s life</title>
		<description><![CDATA[Here&#8217;s a perfect example of why companies should hire smart people who care.
Recently an AT&#38;T customer was talking with their customer service service department. He started having symptoms of a heart attack and eventually passed out during the call. Rather than hang up (because the customer became non-responsive) the AT&#38;T employee (Kelly Hart) knew something [...]]]></description>
		<link>http://amazingserviceguy.com/2872/employee-saves-customers-life/</link>
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		<title>Customer service and Twitter</title>
		<description><![CDATA[The popular notion stating that if a customer receives poor service, he/she will tell nine other people, has been grossly out of date since the advent of the Internet. In reality, customers can electronically tell millions of people about their experiences. And now, with Twitter, people can tell others about their experiences as they happen.
Think about [...]]]></description>
		<link>http://amazingserviceguy.com/2870/customer-service-and-twitter/</link>
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		<title>See your customer&#8217;s view if you want to keep them</title>
		<description><![CDATA[
I clearly remember being in the conference room thinking What the hell are we doing? Our CEO just finished a rant on why should be paid well for the products and services we provide.  The crescendo moment came when he railed against a customer who was behind in payment &#8212; they were withholding payment because [...]]]></description>
		<link>http://amazingserviceguy.com/2869/customer-focus-keeps-customers/</link>
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		<title>Great customer service lesson from McClures&#8217;s Pickles</title>
		<description><![CDATA[Recently I went to the Royal Oak Farmers Market. I was happy to see that the wonderful folks from McClure&#8217;s Pickles were there again.
A few weeks ago I tasted their fabulous pickles and bought a jar. My husband and I were overloaded with goodies and the bag that dropped right by our car was the [...]]]></description>
		<link>http://amazingserviceguy.com/2868/great-customer-service-lesson/</link>
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		<title>Mighty fine customer experience</title>
		<description><![CDATA[Here is a tasty tidbit for a Monday.  John Moore at BrandAutopsy Twittered me about a store with a great customer experience, Mighty Fine Burgers in Austin, Texas.  Here were some of John’s comments about them: ”…friendly front-line faces, all food prep in full-sight (incl. grinding/hand-forming patties), simple decor, upbeat vibe.”
Here is what I like about them, in [...]]]></description>
		<link>http://amazingserviceguy.com/2867/mighty-fine-customer-experience/</link>
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		<title>Deliver better customer service by being prepared</title>
		<description><![CDATA[One of the best ways to keep customers coming back more often is by living the old Boy Scout motto:
Be Prepared
Be prepared to take care of them better than anyone else can or will take care of them. If every customer you work with is impressed at how knowledgeable you are, they&#8217;ll tell others. If [...]]]></description>
		<link>http://amazingserviceguy.com/2865/better-customer-service/</link>
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		<title>Tiny shop uses Twitter to connect to one customer at a time</title>
		<description><![CDATA[Often my conversations with people make me think we&#8217;re facing a growing technology divide. One group of my friends and colleagues are actively online and, for the most part, use social media like Twitter, FaceBook and LinkedIn. But others stare at me like I&#8217;m speaking in tongues when I talk about using these social media [...]]]></description>
		<link>http://amazingserviceguy.com/2859/twitter-connect-with-customers/</link>
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		<title>The social customer</title>
		<description><![CDATA[I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. I wholeheartedly agree, and as you might imagine, I have a few quick thoughts on the subject which [...]]]></description>
		<link>http://amazingserviceguy.com/2862/the-social-customer/</link>
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		<title>Getting back to basics (of customer service)</title>
		<description><![CDATA[When I first meet with a client organization’s executives to discuss a planned customer service initiative, it’s not uncommon for the group to be overwhelmed with the scope of work to be done. I often see the “deer in the headlights” looks on their faces as the leaders wonder what they’ve gotten themselves into.
The problem [...]]]></description>
		<link>http://amazingserviceguy.com/2860/customer-service-basics-2/</link>
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		<title>Are you easy to do business with?</title>
		<description><![CDATA[Here is a great question:  &#8220;Are you easy to do business with?&#8221;
That may sound like a simple question, and you may immediately want to say, “Yes!”  However, I urge you to take a close look at how you are perceived by your customers and fellow employees.
Certain companies create an image that they are [...]]]></description>
		<link>http://amazingserviceguy.com/2850/are-you-easy-to-do-business-with/</link>
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		<title>San Francisco uses Twitter to provide exceptional customer service</title>
		<description><![CDATA[The Mayor of San Francisco, Gavin Newsom, was looking for creative ways to provide customer service to his citizens without costing the city a lot of money. In a press conference, that was replayed on Youtube, he announced a new and innovative way for his citizens to communicate with the city&#8217;s government agencies through Twitter.
A [...]]]></description>
		<link>http://amazingserviceguy.com/2854/twitter-government-service/</link>
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		<title>Tata Indicom rolls out customer service standards</title>
		<description><![CDATA[Recently we reported on the president of Brazil&#8217;s decree that companies operating in his country will meet certain standards in how they deal with customers. While I&#8217;m not a fan of increasing government regulation I like the idea of making customer service standards a big deal.
That&#8217;s what Tata Indicom has done. Even better, they&#8217;re telling [...]]]></description>
		<link>http://amazingserviceguy.com/2825/tata-indicom-customer-service-standards/</link>
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		<title>Customer Service Freestyle</title>
		<description><![CDATA[(By Chip R. Bell and John R. Patterson)
It made business headlines.  The most popular brand in the world focused on the experience, not just their long-famous product.
Coca-Cola introduced their &#8220;Freestyle&#8221; vending machine.  Their ad copy described it as &#8220;all packaged in an innovative and interactive fountain experience.&#8221; It was designed with help from [...]]]></description>
		<link>http://amazingserviceguy.com/2851/customer-service-freestyle/</link>
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		<title>Customer service tip: Handling two customers at once</title>
		<description><![CDATA[Suppose you were to walk into a dry-cleaner and the clerk is on the phone with another customer.  You put your clothes on the counter and all visual cues about your stance and demeanor indicate that you are in a hurry.  What would you want the clerk to do if you were the customer physically [...]]]></description>
		<link>http://amazingserviceguy.com/2853/who-comes-first/</link>
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		<title>Can you afford to give exceptional customer service in tough economic times?</title>
		<description><![CDATA[Okay, perhaps the better question is &#8220;Can you afford not to?&#8221;
Recently, J.D. Power and Associates reported that exceptional service satisfaction enhances automotive dealer and manufacturer profitability by improving customer retention even as sales decline.
I have one comment on their finding. &#8220;Duh!&#8221;
OK, seriously, they are absolutely correct. NO business can afford to NOT provide exceptional service [...]]]></description>
		<link>http://amazingserviceguy.com/2855/customer-service-in-tough-economy/</link>
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		<title>Customer service basics are timeless</title>
		<description><![CDATA[Today’s new buzz words in the world of customer service are &#8220;customer engagement&#8221; and  &#8220;customer centric&#8221;. The concepts are very valid and important to create a relationship with the customer. But as I read the articles I can’t help but think these are just new phrases for the same old stuff that has been [...]]]></description>
		<link>http://amazingserviceguy.com/2852/customer-service-basics/</link>
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		<title>Seven reasons why customer relationships matter to your business</title>
		<description><![CDATA[
Without need for build-up, here&#8217;s the point of this post:  Customer relationships matter because they create loyalty.
Customer loyalty represents the opportunity for predictable and profitable growth.  If you don&#8217;t care about those thing, there&#8217;s no reason to care about your customers.  In fact, if you&#8217;re not interested in predictable and profitable growth, simply abandon the [...]]]></description>
		<link>http://amazingserviceguy.com/2856/customer-relationships-matter/</link>
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		<title>I haven&#8217;t heard from you in a while</title>
		<description><![CDATA[I&#8217;m working on a project right now.  It&#8217;s a big project.  I&#8217;m excited about it.  And I think it has great potential.
But you wouldn&#8217;t know about it. I haven&#8217;t mentioned it. That&#8217;s the lesson of this post:  if I don&#8217;t tell you I&#8217;m working on something, you have no idea what I&#8217;m [...]]]></description>
		<link>http://amazingserviceguy.com/2847/i-havent-heard-from-you-in-a-while/</link>
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		<title>Who&#8217;s Talking About YOUR Company?</title>
		<description><![CDATA[About two-thirds of the times we write about a specific company, we get a comment or some sort of feedback from the company. Sometimes it&#8217;s an employee defending them. Sometimes it&#8217;s a PR person offering to help. Once in awhile it&#8217;s the CEO.
No matter who responds, I&#8217;m always impressed. Because it means they&#8217;re listening and [...]]]></description>
		<link>http://amazingserviceguy.com/2846/whos-talking-about-your-company/</link>
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		<title>Customer Feedback is Easy and Free</title>
		<description><![CDATA[If you want to deliver good great Amazing customer service, the first thing you need to know is what your customers want. Customer service is all about giving your customers the experience they want, in a way that&#8217;s sustainable for your organization.
This sounds simple enough but it&#8217;s not as common as it should be. One [...]]]></description>
		<link>http://amazingserviceguy.com/2839/customer-feedback-is-easy-and-free/</link>
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