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	<description>Improve your customer service skills</description>
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		<title>The Importance of Incorporating Customer Service Strategies in a Business Plan</title>
		<link>http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/</link>
		<comments>http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 13:04:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Planning]]></category>

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		<description><![CDATA[By Sara Mackey Having a well thought out customer service strategy is essential when developing a business plan. Large organizations and small businesses alike must incorporate well planned customer service strategies into their business goals to build a profitable return customer base. The ultimate success of a business will depend on how well the customers [...]]]></description>
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		<title>Three Ways to Keep Your Customers Coming Back</title>
		<link>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 12:52:47 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Featured Customer Service Articles]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

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		<description><![CDATA[Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools.  The suggestions centered on [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service articles, books, blogs and more.</title>
		<link>http://amazingserviceguy.com/113704/113704/</link>
		<comments>http://amazingserviceguy.com/113704/113704/#comments</comments>
		<pubDate>Mon, 28 Nov 2011 14:49:34 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[customer service complaint]]></category>
		<category><![CDATA[retention]]></category>

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		<description><![CDATA[Welcome to the world of Amazing Service! I am Kevin Stirtz and this blog is my creation.  It&#8217;s here to help you improve customer service for yourself, your team and your entire organization. I have written over 600 customer service blog posts, articles, ebooks and other resources and published them here, for you to use. [...]]]></description>
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		<title>Cyber Monday Customer Service &#8211; Did it meet your expectations?</title>
		<link>http://amazingserviceguy.com/114162/cyber-monday-customer-service-did-it-meet-your-expectations/</link>
		<comments>http://amazingserviceguy.com/114162/cyber-monday-customer-service-did-it-meet-your-expectations/#comments</comments>
		<pubDate>Mon, 28 Nov 2011 14:48:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Cyber Monday]]></category>
		<category><![CDATA[survey]]></category>

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		<description><![CDATA[Cyber Monday and  Black Friday. By now we have all heard stories about how crazy these shopping days can get. And this year is no exception. From $199 flat screen 42 inch TVs to pepper-sprayed customers, to employees protesting the early start times, Black Friday and Cyber Monday have become an annual shopping experience unlike [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>How was YOUR Black Friday shopping experience?</title>
		<link>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/</link>
		<comments>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 23:56:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[survey]]></category>

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		<description><![CDATA[Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest of our holiday season. Personally, I think the whole idea Black Friday is way over done. But that&#8217;s just my personal opinion. What&#8217;s important (much more important than my personal opinion) is [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer service conference: The Customer &amp; Loyalty World Show</title>
		<link>http://amazingserviceguy.com/113688/customer-service-conference-the-customer-loyalty-world-show/</link>
		<comments>http://amazingserviceguy.com/113688/customer-service-conference-the-customer-loyalty-world-show/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 21:50:42 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[social media]]></category>

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		<description><![CDATA[SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and traditional media along with their global partners EmPower Research USA, will host a conference topic of “Enhancing Customer Service and Experience through Social Media Analysis ” at The Customer &#38; Loyalty World Show in Dubai on 29th November 2011. The [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Manual &amp; Guide for Training Workshops</title>
		<link>http://amazingserviceguy.com/113952/customer-service-manual-guide-for-training-workshops/</link>
		<comments>http://amazingserviceguy.com/113952/customer-service-manual-guide-for-training-workshops/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 20:55:42 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[class]]></category>
		<category><![CDATA[course]]></category>
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		<category><![CDATA[Training]]></category>
		<category><![CDATA[workshop]]></category>

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		<description><![CDATA[This complete customer service guide saves you time and money while helping your organization improve customer service faster Do you want to improve customer service in your organization? This complete customer service manual and course will help you attract and keep more customers by helping you raise the quality and consistency of customer service across [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Professional Customer Service Self Study Guide</title>
		<link>http://amazingserviceguy.com/113948/customer-service-manual-self-study-guide/</link>
		<comments>http://amazingserviceguy.com/113948/customer-service-manual-self-study-guide/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 20:50:09 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[guide]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[manual]]></category>
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		<category><![CDATA[workshop]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=113948</guid>
		<description><![CDATA[This self-study manual saves you money and helps your employees improve their customer service skills faster Do you want to improve customer service in your organization? This customer service manual will help you attract and keep more customers by helping you raise the quality and consistency of customer service across your team. It’s full of  [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Book: More Loyal Customers</title>
		<link>http://amazingserviceguy.com/113943/customer-service-book-more-loyal-customers-2/</link>
		<comments>http://amazingserviceguy.com/113943/customer-service-book-more-loyal-customers-2/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 20:36:29 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Books]]></category>
		<category><![CDATA[book]]></category>
		<category><![CDATA[loyal customers]]></category>

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		<description><![CDATA[Improve customer service and you&#8217;ll have more loyal customers No matter what the economy is like you can have more customers coming back and increase customer referrals without spending a fortune. And you can get started right away with this book. More Loyal Customers contains 21 real world proven tools to help you increase customer [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Trainers Workshop</title>
		<link>http://amazingserviceguy.com/113936/customer-service-trainers-workshop/</link>
		<comments>http://amazingserviceguy.com/113936/customer-service-trainers-workshop/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 20:27:18 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[seminar]]></category>
		<category><![CDATA[Training]]></category>
		<category><![CDATA[workshop]]></category>

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		<description><![CDATA[This book is a complete training program. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service. More important, this book will help you translate first-rate customer service training to positive bottom-line performance for your organization. &#8211; Fred S. Anton, Chief Executive Officer, Warner Bros. [...]]]></description>
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