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	<link>http://amazingserviceguy.com</link>
	<description>Customer service training, books, courses and other resources</description>
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		<title>Thoughts on leadership, teamwork and managing change</title>
		<link>http://amazingserviceguy.com/114400/114400/</link>
		<comments>http://amazingserviceguy.com/114400/114400/#comments</comments>
		<pubDate>Sun, 08 Apr 2012 16:45:35 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[Success]]></category>
		<category><![CDATA[change]]></category>
		<category><![CDATA[Coach Carter]]></category>
		<category><![CDATA[goals]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[teacher]]></category>
		<category><![CDATA[team member]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[teamwork]]></category>

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		<description><![CDATA[One of my favorite movies is Coach Carter. It&#8217;s based on the true story of a high school star basketball player who comes back to coach at his old school. The team was on a losing streak with few prospects for improvement. Coach Carter steps in and makes some radical changes to help the players [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Princess Diana Exhibit Shows Commitment to Service</title>
		<link>http://amazingserviceguy.com/114347/princess-diana-exhibit-shows-commitment-to-service/</link>
		<comments>http://amazingserviceguy.com/114347/princess-diana-exhibit-shows-commitment-to-service/#comments</comments>
		<pubDate>Sun, 26 Feb 2012 17:22:36 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[People & Relationships]]></category>
		<category><![CDATA[caring]]></category>
		<category><![CDATA[Princess Diana]]></category>
		<category><![CDATA[service]]></category>

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		<description><![CDATA[Not long ago, Debbie (my wife) and I attended the Lady Diana Exhibit at the Mall of America, in Bloomington, MN. (Actually the exhibition is called &#8220;Diana a Celebration&#8220;.) Contrary to how our CBS affiliate (WCCO) reported on the Diana Exhibit, it did not end with her dresses. The final, and in my opinion most important, [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Can technology and customer service rescue US economy?</title>
		<link>http://amazingserviceguy.com/114315/can-technology-and-customer-service-rescue-us-economy/</link>
		<comments>http://amazingserviceguy.com/114315/can-technology-and-customer-service-rescue-us-economy/#comments</comments>
		<pubDate>Sat, 25 Feb 2012 18:54:38 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[manufacturing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[trends]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114315</guid>
		<description><![CDATA[While politicians use the state of the economy to serve their ends in a US election year, most of us just want things to get better. And, according to some people, things are improving. Steve Higgins, writing for advisors4advisors.com reveals numbers he believes indicate an improving economy.  A quick search on Google News shows quite [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Customer service book and blog update</title>
		<link>http://amazingserviceguy.com/114297/customer-service-book-and-blog-update/</link>
		<comments>http://amazingserviceguy.com/114297/customer-service-book-and-blog-update/#comments</comments>
		<pubDate>Wed, 08 Feb 2012 13:29:08 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Blogs]]></category>
		<category><![CDATA[Customer Service Books]]></category>
		<category><![CDATA[customer service blog]]></category>
		<category><![CDATA[customer service book]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114297</guid>
		<description><![CDATA[&#160; Here&#8217;s a quick update on two resources to help improve customer service and retention. First, Frances Frei and Anne Morriss were kind enough to send me a copy of their latest book: UNCOMMON SERVICE. In it they discuss a new model organizations can use to improve customer service and improve loyalty. I will be [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Conference to Focus on Loyalty and Retention</title>
		<link>http://amazingserviceguy.com/114283/customer-service-conference-to-focus-on-loyalty-and-retention/</link>
		<comments>http://amazingserviceguy.com/114283/customer-service-conference-to-focus-on-loyalty-and-retention/#comments</comments>
		<pubDate>Tue, 07 Feb 2012 13:32:38 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Training]]></category>
		<category><![CDATA[Improve Customer Service]]></category>
		<category><![CDATA[conference]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[Training]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114283</guid>
		<description><![CDATA[In March, the Multi-Channel Virtual Contact Center Conference will be held. As a virtual conference it will enable people from all over the world to participate without incurring travel costs or time. The conference, presented by CRMXchange, Yankee Group and Vanguard Communications, will focus largely on best practices in improving customer loyalty as well as [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Importance of Incorporating Customer Service Strategies in a Business Plan</title>
		<link>http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/</link>
		<comments>http://amazingserviceguy.com/114277/the-importance-of-incorporating-customer-service-strategies-in-a-business-plan/#comments</comments>
		<pubDate>Thu, 02 Feb 2012 13:04:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Planning]]></category>
		<category><![CDATA[customer service strategy]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114277</guid>
		<description><![CDATA[By Sara Mackey Having a well thought out customer service strategy is essential when developing a business plan. Large organizations and small businesses alike must incorporate well planned customer service strategies into their business goals to build a profitable return customer base. The ultimate success of a business will depend on how well the customers [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Three Ways to Keep Your Customers Coming Back</title>
		<link>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/</link>
		<comments>http://amazingserviceguy.com/114257/three-ways-to-keep-your-customers-coming-back/#comments</comments>
		<pubDate>Tue, 10 Jan 2012 12:52:47 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service Skills]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer loyalty]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114257</guid>
		<description><![CDATA[Last week I was interviewed by Daniel Bortz, a writer for Entrepreneur.com. He asked my opinion on some things small businesses can do to keep their customers coming back. The ideas in his article focused on tactics that most small businesses can do and can be made easier using technology tools.  The suggestions centered on [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Cyber Monday Customer Service &#8211; Did it meet your expectations?</title>
		<link>http://amazingserviceguy.com/114162/cyber-monday-customer-service-did-it-meet-your-expectations/</link>
		<comments>http://amazingserviceguy.com/114162/cyber-monday-customer-service-did-it-meet-your-expectations/#comments</comments>
		<pubDate>Mon, 28 Nov 2011 14:48:37 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Cyber Monday]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114162</guid>
		<description><![CDATA[Cyber Monday and  Black Friday. By now we have all heard stories about how crazy these shopping days can get. And this year is no exception. From $199 flat screen 42 inch TVs to pepper-sprayed customers, to employees protesting the early start times, Black Friday and Cyber Monday have become an annual shopping experience unlike [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>How was YOUR Black Friday shopping experience?</title>
		<link>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/</link>
		<comments>http://amazingserviceguy.com/114106/how-was-your-black-friday-shopping-experience/#comments</comments>
		<pubDate>Sun, 27 Nov 2011 23:56:41 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Customer Service News]]></category>
		<category><![CDATA[Black Friday]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[survey]]></category>

		<guid isPermaLink="false">http://amazingserviceguy.com/?p=114106</guid>
		<description><![CDATA[Whew! Black Friday 2011 is now behind us. We can all relax and catch our breaths. And then get on with the rest of our holiday season. Personally, I think the whole idea Black Friday is way over done. But that&#8217;s just my personal opinion. What&#8217;s important (much more important than my personal opinion) is [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Customer service conference: The Customer &amp; Loyalty World Show</title>
		<link>http://amazingserviceguy.com/113688/customer-service-conference-the-customer-loyalty-world-show/</link>
		<comments>http://amazingserviceguy.com/113688/customer-service-conference-the-customer-loyalty-world-show/#comments</comments>
		<pubDate>Sat, 26 Nov 2011 21:50:42 +0000</pubDate>
		<dc:creator>Kevin Stirtz</dc:creator>
				<category><![CDATA[Social Media & Customer Service]]></category>
		<category><![CDATA[events]]></category>
		<category><![CDATA[improve customer service]]></category>
		<category><![CDATA[social media]]></category>

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		<description><![CDATA[SCG:QI, an integrated business research company with expertise in analyzing customer perceptions in social and traditional media along with their global partners EmPower Research USA, will host a conference topic of “Enhancing Customer Service and Experience through Social Media Analysis ” at The Customer &#38; Loyalty World Show in Dubai on 29th November 2011. The [...]]]></description>
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