November 2009

Customer Service Quote for November 12, 2009

November 12, 2009

“Don’t worry so much who your customers are. Focus on what they want.” -Kevin Stirtz

Read the full article →

For better customer service, pretend you’re an eye doctor

November 12, 2009

Think of the last time you had your eyes examined. At some point, your eye doctor (or optometrist) probably asked you to read some letters on an eye chart. If you wear glasses or contacts, you got to look through a lot of different lenses. This typically involves you comparing two different lenses against each [...]

Read the full article →

Choose to serve

November 11, 2009

Here is your Daily Dose of Amazing Service: Choose to serve And here are some additional thoughts on this topic… Today is Veteran’s Day in the USA. As I was reading one of the many articles written about this important day, I noticed this quote:

Read the full article →

Be the best at what you do

November 9, 2009

Here is your Daily Dose of Amazing Service: Be the best at what you do And here are some additional thoughts on this topic… Last week a reader shared with me a perfect example of a business that does what they do very well. And they focus only on that. They don’t try to be [...]

Read the full article →

5 easy ways to improve customer service

November 9, 2009

There are many ways any business can (and should) improve customer service. Here are a couple that stand out and can be done without spending a ton of money.

Read the full article →

Let your customer lead

November 6, 2009

Here is your Daily Dose of Amazing Service: Let your customer lead And here are some additional thoughts on this topic… I can’t seem to sit down in a restaurant anymore without being offered something I have no interest in. Take sweet tea for example. Everywhere I go a server offers me sweet tea. Yet [...]

Read the full article →

Customer Service Quote for November 6, 2009

November 6, 2009

“Championship customer service isn’t a matter of what you think it is. It matters what the customer says it is.” -Ray Pelletier

Read the full article →

Be a better customer

November 6, 2009

If you’ve read much of my work, you know a big part of what I preach is that Amazing customer service starts with treating everyone well.  If you want more loyal customers, treat them well. But in doing so you need to treat everyone well, not just customers. What’s amusing (but in a sad way) [...]

Read the full article →

Know your customer

November 5, 2009

Here is your Daily Dose of Amazing Service: Know your customer. And here are some additional thoughts on this topic… Sitting in my favorite coffee shop recently I noticed a man in a white shirt and tie (carrying a briefcase) walk up to the counter. He looked like a salesman. Rather than order something, he [...]

Read the full article →

Customers expect (and deserve) more

November 5, 2009

If you’ve been paying attention, you know things have changed in the world of business. As customers, we are smarter than ever. We know we have more options. We know we deserve to do business with companies that help us accomplish our goals. And we understand it’s okay to expect companies that will work WITH [...]

Read the full article →

Customer Service Quote for November 5, 2009

November 5, 2009

“Every employee who deals with clients must have the authority to handle complaints.” -Carl Sewell Author of:  Customers For Life: How To Turn That One-Time Buyer Into a Lifetime Customer

Read the full article →

100 things restaurant staffers should never do (plus 1 more)

November 5, 2009

Last week Bruce Buschel wrote an amusingly useful piece in the New York Times on what restaurant employees should and should not do. It has been popular. A search on Google now shows 124,000 links for the title of this article. This thrills me because the Buschel made some fine points. He offers excellent advice [...]

Read the full article →

There is no second class

November 4, 2009

Here’s an easy way to spot a successful organization. When you do business with someone observe how they treat everyone. Watch how they deal with employees, vendors, customers and others. The most successful and sustainable companies treat everyone well. They know (and their actions show) there is no second class. But we all know this [...]

Read the full article →

Customer Service Quote for November 4, 2009

November 4, 2009

“To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.” -Unknown

Read the full article →

When do you dim your lights?

November 4, 2009

You’re driving down a dark road at night. There are no street lights so you have your bright lights (high beams) on. Without them you wouldn’t be able to see clearly enough to drive safely. Another car approaches you from the opposite direction. They get closer and closer. Soon it’s as if they’re right in [...]

Read the full article →

Customer Service Quote for November 3, 2009

November 3, 2009

“The two most powerful things in existence: a kind word and a thoughtful gesture.” -Ken Langone, founder Home Depot Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion

Read the full article →

← Previous Entries

Next Entries →