November 2009

You are the company

November 30, 2009

Here is your Daily Dose of Amazing Service: You are the company And here are some additional thoughts on this topic… No matter what your role is, when you help a customer, in their eyes you are the company. What you do and how you do it becomes your company’s image, to the customers you [...]

Read the full article →

Customer Service Quote for November 30, 2009

November 30, 2009

“Anything that we can do to help foster the intellect and spirit and emotional growth of our fellow human beings, that is our job…Life is for service.” -Fred Rogers

Read the full article →

Do it because you care

November 25, 2009

Do it because you care And here are some additional thoughts on this topic… We all have the ability to deliver Amazing customer service to every customer every time. More than that, we have the obligation. Yet, as we all know, this is more an ideal than a reality.

Read the full article →

Recognize your loyal customers

November 23, 2009

Here is your Daily Dose of Amazing Service: Recognize your loyal customers And here are some additional thoughts on this topic… Recently I was dining at a favorite local cafe. I’ve been going there regularly since they opened. Our server had waited on me dozens of times in the past. Yet when someone in our [...]

Read the full article →

Customer Service Quote for November 23, 2009

November 23, 2009

“A little knowledge that acts is worth infinitely more than much knowledge that is idle.” -Kahlil Gibran

Read the full article →

Don’t leave your customers wondering

November 20, 2009

Here is your Daily Dose of Amazing Service: Don’t leave your customers wondering And here are some additional thoughts on this topic… When you leave your customers with unanswered questions, you are not doing your job. You are not helping them get what they came for. When you leave customers wondering, you substantially increase the [...]

Read the full article →

Remember and use your customer’s name

November 19, 2009

Here is your Daily Dose of Amazing Service: Remember and use your customer’s name And here are some additional thoughts on this topic… Remember the quote (I think Dale Carnegie said it): “Nothing is sweeter than the sound of a person’s own name.” When you use a customer’s name, you break down a lot of [...]

Read the full article →

See things from your customer’s view

November 18, 2009

Here is your Daily Dose of Amazing Service: See things from your customer’s view And here are some additional thoughts on this topic… Every Saturday a bunch of us have breakfast at a local restaurant. We always ask for separate checks. This makes it easier when we pay. And, unless we have our regular server, [...]

Read the full article →

Customer Service Quote for November 18, 2009

November 18, 2009

“A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer.” -Unknown

Read the full article →

Make sure your service HELPS your customers

November 18, 2009

The last time I got an email from my library it was about an overdue book. The email arrived a couple days AFTER the book was overdue. It also explained how I owed a fine for not returning the book by its due date. Every month, about 3 days BEFORE my payment is due, my [...]

Read the full article →

Use honest language

November 17, 2009

Here is your Daily Dose of Amazing Service: Use honest language. And here are some additional thoughts on this topic… I keep seeing companies use language I find offensive. It’s not vulgar or even indecent. But it’s inappropriate in how it’s used. It’s manipulative. It’s intended to produce a certain emotional responses based on a [...]

Read the full article →

Customer Service Quote for November 17, 2009

November 17, 2009

“If you care at all, you’ll get some results. If you care enough, you’ll get incredible results.” -Jim Rohn Author of: Lessons on Life: How to Live a Successful Life

Read the full article →

Educate your customers

November 16, 2009

Here is your Daily Dose of Amazing Service: Educate your customers And here are some additional thoughts on this topic… If you offer quality products and services you probably have a well-run business. And to your customers, you make things look easy. This is good and necessary to be successful. But there’s also a downside. [...]

Read the full article →

Don’t assume anything

November 13, 2009

Here is your Daily Dose of Amazing Service: Don’t assume anything And here are some additional thoughts on this topic… As we help our customers it’s easy to fall into the trap of assuming we know what they want. It’s even easier, if we have a good relationship with them. But when we assume, we’re [...]

Read the full article →

Customer Service Quote for November 13, 2009

November 13, 2009

“Pretend that every single person you meet has a sign around his or her neck that says: ‘Make me feel important’.” -Mary Kay Ash Author of The Mary Kay Way: Timeless Principles from America’s Greatest Woman Entrepreneur

Read the full article →

Don’t justify your policies from your perspective

November 12, 2009

Every now and then you’ll have a customer who disagrees with one of your policies. No matter what the policy is, don’t justify or defend it from your company’s point of view.

For example, maybe your service department has a fee for inspecting the products you sell. And unless it’s covered by warranty, the customer has to pay the inspection fee. If the customer balks at the fee, don’t justify the fee by saying…

Read the full article →

Customer Service Quote for November 12, 2009

November 12, 2009

“Don’t worry so much who your customers are. Focus on what they want.” -Kevin Stirtz

Read the full article →

← Previous Entries