October 2009

Customer Service Quote for October 15, 2009

October 15, 2009

Business is not just doing deals; business is having great products, doing great engineering, and providing tremendous service to customers. -Ross Perot Author of: On Wings of Eagles

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Amazing Service News: Radio, interviews, products and more!

October 14, 2009

Here are a few updates on what’s happening at Amazing Service headquarters these days. Kevin Stirtz speaks at Small Business Forum A few weeks ago I was asked to be a part of a small business forum at Minnesota Public Radio in St. Paul. It was sponsored by the UBS Forum as part of MPR’s [...]

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Customer Service Quote for October 14, 2009

October 14, 2009

For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base. -John Mackey Author of: Passion and Purpose

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For better customer service be consistent

October 14, 2009

Here is your Daily Dose of Amazing Service: Be consistent And here are some additional thoughts on this topic… I’m a fan of the various sub and sandwich shops that have sprung up in the past few years.  They enable me to eat healthy and conveniently. And though the are all different, they all are [...]

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Customer Service Quote for October 13, 2009

October 13, 2009

If you wish to be a leader you will be frustrated, for very few people wish to be led. If you aim to be a servant you will never be frustrated. -Frank F. Warren

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Customer Service Quote for October 12, 2009

October 12, 2009

The best kind of customer service happens when management enables employees to put the customer in control. -Guy Kawasaki Author of: Word of Mouth Marketing: How Smart Companies Get People Talking

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Do the right thing right away

October 12, 2009

Here is your Daily Dose of Amazing Service: Do the right thing right away And here are some additional thoughts on this topic… Recently I read an article about a traveler who had  a bad customer experience at the hands of Alamo Car Rental.  The customer was significantly overcharged and the company refused to fix [...]

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Say thank you as often as you can

October 9, 2009

Here is your Daily Dose of Amazing Service: Say ‘thank you’ as often as you can And here are some additional thoughts on this topic… This is a topic that should NEVER have to be taught, trained or written about. It’s too basic. But as customers, we know, saying ‘thank you’ may be common courtesy [...]

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Customer Service Quote for October 9, 2009

October 9, 2009

When you start viewing your customers as interruptions, you’re going to have problems. -Kate Zabriskie Author of: The Customer Connection: Twenty Essential Communication Skills for Giving Better Service

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Do you know companies like this?

October 8, 2009

Logically we know when customers complain, they’re giving us useful information. But emotionally we don’t like to hear it. Especially since some customers tend to be a little rough about how they deliver their feedback. And employees get tired of being beat up by customers, all the while knowing nothing will be done to prevent future

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Remember and share customer feedback

October 8, 2009

Most companies (not all, sadly) have policies and procedures to handle customer feedback. But very few do a good job keeping track of feedback from customers and then doing something useful with it.

Like any information, customer feedback has no

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Customer Service Quote for October 8, 2009

October 8, 2009

Teach this triple truth to all: A generous heart, kind speech, and a life of service and compassion are the things which renew humanity. -Siddhartha Gautama (Buddha)

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Here’s how to “wow” your customers

October 7, 2009

Amazing Service Tip: Do something positive and unexpected When you do something for a customer (or anyone) that is positive (something they like) and unexpected (they didn’t see it coming) then you make that event a permanent part of their memory. Because they like what you did, you created positive emotional content for the experience. [...]

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See things from your customer’s perspective

October 7, 2009

I’m a regular reader of Not Always Right, a blog where employees post funny (and sometimes educational) customer service stories. Recently they posted this:

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Customer Service Quote for October 7, 2009

October 7, 2009

‘What time is the 3:00 parade?’ Is not a stupid question. -Dennis Snow Author of: Lessons from the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Life

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Never blame defend or explain (part 2)

October 6, 2009

Last week my wife and I had dinner at one our usual haunts. After giving some feedback to our server about one item I ordered that was less than satisfactory, I was dismayed at his response. He was very nice but he launched into a lengthy explanation of how the food was prepared. And then [...]

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