September 2009

For better customer service: Treat everyone well

September 22, 2009

Here is your Daily Dose of Amazing Service: Treat everyone well And here are some additional thoughts on this topic… If you want to improve your customer service, start with the next person you have contact with. Whether they are a customer, a vendor, a salesman or your mother-in-law, treat that person well. Then do [...]

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Motivate yourself to deliver Amazing Customer Service

September 21, 2009

Here is your Daily Dose of Amazing Service: Motivate yourself to deliver Amazing Customer Service And here are some additional thoughts on this topic… Stephen Covey says there are three requirements for us to create a new habit. One is knowledge of what and why we should change. The second is the skill(s) we need. [...]

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Customer Service Quote for September 21, 2009

September 21, 2009

If you don’t care, your customer never will. -Marlene Blaszczyk

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Pay attention to everything

September 18, 2009

Here is your Daily Dose of Amazing Service: Pay attention to everything And here are some additional thoughts on this topic… When we are helping customers, we don’t want to take anything for granted. It’s easy for us to disregard or dismiss things we think are not important. But we’re not driving the process – [...]

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Customer Service Quote for September 18, 2009

September 18, 2009

If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do? -Dale Dauten

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Match your actions and attitude for better customer service

September 17, 2009

Here is your Daily Dose of Amazing Service: Match your actions and attitude And here are some additional thoughts on this topic… This can be difficult to correct because people who do it rarely realize it without frequent and direct feedback. It happens when an employee does almost everything right. They are friendly, polite and [...]

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Customer Service Quote for September 17, 2009

September 17, 2009

If I pick up the phone, I accept the responsibility to ensure the caller is satisfied, no matter what the issue is. -Michael Ramundo

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Extras can keep your customers coming back

September 16, 2009

Here is your Daily Dose of Amazing Service: Find ways to do something extra for your customers And here are some additional thoughts on this topic… One of the easiest and fastest ways to make a customer smile is to do something extra. Because it’s unexpected, it’s a pleasant surprise. It’s something they’ll remember and [...]

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Customer service quote for September 16, 2009

September 16, 2009

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. -Jan Carlzon Author of: Moments of Truth

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Sometimes “no” is the right answer

September 15, 2009

Here is your Daily Dose of Amazing Service: It’s okay to say “no” And here are some additional thoughts on this topic… Trying to do everything every customer (or potential customer) asks of you cause problems. Saying “yes” to every request will sap your resources and drain your profits. You’ll wind up doing things you’re [...]

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Improve customer service by putting yourself in your customer’s shoes

September 14, 2009

Here is your Daily Dose of Amazing Service: Put yourself in their shoes And here are some additional thoughts on this topic… Think about when you’re the customer. How do you feel and what do you want from people you buy from? What are the top three things you want from them? Most people want [...]

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Customer Service Quote for September 14, 2009

September 14, 2009

Revolve your world around the customer and more customers will revolve around you. -Heather Williams

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To improve customer service, assure your customers

September 11, 2009

Here is your Daily Dose of Amazing Service: Assure your customers And here are some additional thoughts on this topic… Customers come to us for one of two reasons. They want our help to accomplish something or to avoid something. They know they outcome they want. They engage our expertise and resources to get there. [...]

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J. C. Penney uses questionable tactics to ‘reward’ loyal customers

September 11, 2009

I love it when a person honestly recognizes that I’m a loyal customer. And I look for nothing more than a thanks. Because loyalty is not about money. It’s about being in a relationship that works for both people, whether it’s business or personal. But I hate it when a company clubs me over the [...]

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Customer Service Quote for September 11, 2009

September 11, 2009

The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern rather than a desire for personal glory, they are willing to pay the price. -Eugene B. Habecker

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Abercrombie feels the sting of bad customer service

September 10, 2009

We know good customer service can keep customers coming back. And most of us understand the power bad customer service has to hurt our business. Yet this simple lesson still falls on deaf ears at some large, well- known companies. Take Abercrombie & Fitch for example. A $3.5 billion-dollar retailer known for attitude in their [...]

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