August 2009

Make great impression every time

August 31, 2009

Here is your Daily Dose of Amazing Service: Make great first impression every time And here are some additional thoughts on this topic… We’ve all heard it said first impressions are lasting and it’s true. Though we can improve a customer’s perception of us over time, we’re always better positioned if we show them our [...]

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For best customer service, always give them something

August 28, 2009

Here is your Daily Dose of Amazing Service… Always give your customers something And here are some additional thoughts on this topic… One of the biggest challenges when serving our customers is when they want (or need) something we can’t do. It’s frustrating for us because we want to help them. It’s frustrating for them [...]

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AmazingServiceGuy.com ranked as a top customer service website

August 28, 2009

  Recently I got an email from the innovative people at Invesp Consulting. They told me my website (AmazingServiceGuy.com) was recently listed in their Blog Rank as a top customer service blog. Of course this got my attention. So I spent a few minutes looking around and I like what I saw. It’s fun to [...]

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Minnesota Public Radio knows how to engage customers

August 27, 2009

A great way to serve your customers is to engage them. Get to know them. Learn who they are, what they think and how they’d like to work with you. Some studies suggest this is one of the most important things you can do to increase customer retention. I like companies that engage their customers [...]

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Put fun in your work

August 27, 2009

Here is your Daily Dose of Amazing Service: Put fun in your work (and include your customers) And here are some additional thoughts on this topic… One night my wife and I met some friends at the Mall of America where we enjoyed, among others things, some ice cream at Cold Stone Creamery.  We don’t [...]

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Customer Service Quote for August 27, 2009

August 27, 2009

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. -Ray Kroc Everything I Know About Business I Learned at McDonald’s

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Eliminate invisible customers

August 26, 2009

Here is your Daily Dose of Amazing Service: Eliminate invisible customers And here are some additional thoughts on this topic… All but the most successful companies have them. Most don’t even realize it. And every one of them costs your company money. Invisible customers are the most expensive kind to have and the easiest to [...]

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Customer Service Quote for August 26, 2009

August 26, 2009

No enterprise can exist for itself alone. It ministers to some great need, it performs some great service, not for itself, but for others; or failing therein, it ceases to be profitable and ceases to exist. -Calvin Coolidge The Autobiography Of Calvin Coolidge

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For better customer service, pay attention to details

August 25, 2009

Here is your Daily Dose of Amazing Service: Pay attention to details And here are some additional thoughts on this topic… Not every customer cares about the little things. But some do. In fact, depending on your business and market, it could be that the majority of your customers do. For example, my experience at [...]

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Customer Service Book Review: Customer Service for Dummies

August 25, 2009

Customer Service Book Review: Customer Service For Dummies (For Dummies (Business & Personal Finance)) by Karen Leland and Keith Bailey This is a useful nuts and bolts type book. It’s not sexy or shocking in any way. It does what it should:  It offers practical, proven ideas and guidance to help any organization improve customer [...]

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Customer Service Quote for August 25, 2009

August 25, 2009

We don’t want to push our ideas on to customers, we simply want to make what they want. -Laura Ashley Biography:  Laura Ashley

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Thank customers for their complaints

August 24, 2009

Here is your Daily Dose of Amazing Service: Thank customer for their complaints And here are some additional thoughts on this topic… When a customer complains, they’re usually telling you they want to remain a customer but you need to make some changes. Or they’re trying to help you improve the quality of your business. [...]

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Customer Service Quote for August 24, 2009

August 24, 2009

It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them. -Jerry Yang Co-Founder and Former CEO of Yahoo.com

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Give customers your complete attention

August 21, 2009

Here is your Daily Dose of Amazing Service: Give customers your complete attention. And here are some additional thoughts on this topic… Customers consistently tell us they hate dealing with employees who don’t listen or pay attention. It’s a common and yet preventable complaint. When you begin talking with a customer, stop whatever else you [...]

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Customer Service Quote for August 21, 2009

August 21, 2009

Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. -Martin Oliver, M.D.

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Customer Retention Tip: Tell your customers what to expect

August 20, 2009

You might call it a brand promise. You might call it your Customer Service Standards. Some companies call it a brand message or promise. I call it your Customer Experience Promise. What you call it is not as important as what you do with it. Use it to tell your story. It tells people why [...]

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An apology can deliver better customer service

August 20, 2009

Here is your Daily Dose of Amazing Service: Apologize if the customer feels you or your company let them down. And here are some additional thoughts on this topic… An apology is a bridge-builder. It can mend a broken relationship faster than anything else. And it shows the customer you are willing to take responsibility [...]

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