July 2009

Ask your customers to grade you

July 3, 2009

Here is your Daily Dose of Amazing Service: Ask your customers to grade you. And here are some additional thoughts on this topic… The best way to have more loyal customers is to give them what they want (in a way that is sustainable for your business, of course). To do this you have to [...]

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Customer Service Quote for July 3, 2009

July 3, 2009

The customer is why you go to work. If they go away, you do, too. -David Haverford

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Airlines ranked for customer service; Continental dominates

July 2, 2009

J.D. Power and Associates has released their 2009 North America Airline Satisfaction Study. Here’s how the major US airlines rank:

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Two Simple Rules for More Loyal Customers

July 2, 2009

I talk and write a lot about giving our customers what they want. Because if we fail to give them what they want they’ll leave us. That’s what customer loyalty is all about. But as we do this, we should keep in mind some guidelines. The following video helps us see (in a funny way) [...]

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Respond to every customer every time

July 2, 2009

Here is your Daily Dose of Amazing Service: Respond to every customer every time. And here are some additional thoughts on this topic… Often companies make it easy and convenient for customers to send messages to them. A contact form, a voice mail or even a comment card can do this very well. But it [...]

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Customer Service Quote for July 2, 2009

July 2, 2009

The customer’s perception is your reality. -Kate Zabriskie Author of: Customer Service Excellence: How to Deliver Value to Today’s Busy Customer

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Connect with your customers

July 1, 2009

Here is your Daily Dose of Amazing Service: Connect with your customers And here are some additional thoughts on this topic… Recently I reached out indirectly to several large companies. As a customer I’ve had less than desirable experiences and I wanted to let them know. But neither of them make it easy to offer [...]

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Customer Service Quote for July 1, 2009

July 1, 2009

The first step to success in any business is to ask your customers what they want. -Kevin Stirtz Author of: More Loyal Customers: 21 Real World Lessons to Keep Your Customers Coming Back

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